Infoplus Technologies UK Limited

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality.

Headquartered in the United Kingdom, we help enterprises globally to plan their investments in technology, design and implement solutions that drive competitive advantage, and deliver or manage critical applications to improve business performance. Our competencies include:

- SAP All-in-One Solution - Implementation, Post Implementation Support & Maintenance
- Oracle E-Business Suite Support Services
- iWisdom, Web Based End-to-End Solution for Educational Institutions
- Custom Application Development Services
- Outsourced Product Development
- Web, Multimedia & Testing Services
- Consulting and Augmentation Services
- Master Data Management
- Data Cleansing
- Business as Usual Cataloging
- Material inspections and plant walkdowns

The Infoplus MDM offshore materials management center is the market-leader in providing high-quality, compliant MRO master data to the world's leading asset-intensive organisations.

Our SAP certified offshore support centres (in India) deliver IT custom application development services cost effectively and end-to-end SAP support to SAP users worldwide.

Infoplus lives up to the client's expectations in providing tailor-made client specific IT solutions and services.

Listed Jobs

Company Name

Infoplus Technologies UK Limited

Job Title

Service Delivery Manager

Job Description

**Job Title:** Service Delivery Manager **Role Summary:** Spearhead end‑to‑end program management for large, complex IT initiatives, ensuring governance, budget control, risk mitigation, stakeholder alignment, and adherence to agreed service level outcomes. **Expectations:** - Maintain full responsibility for program governance, budgeting, and resource allocation. - Drive cross‑project coordination, ensuring interdependencies are managed and deliverables meet business objectives. - Lead proactive communication with stakeholders and maintain critical program documentation. **Key Responsibilities:** - Develop and enforce program governance frameworks and status reporting. - Plan, monitor, and adjust program schedules to achieve milestones. - Manage program budget, forecast costs, and authorize expenditures. - Identify, assess, and resolve program risks and issues. - Coordinate project teams, optimize cross‑project resource utilization, and resolve bottlenecks. - Engage stakeholders, facilitate change management, and communicate program progress. - Ensure deliverables are aligned with business outcome objectives in partnership with the Business Change Manager. - Maintain key program documentation: Initiation Documents, Plans, Risks Register, Issue Logs, and Change Requests. - Lead, mentor, and develop a team of technical support professionals. **Required Skills:** - Proven experience (8–10 yr) in IT service delivery or related domain. - Strong program and project management expertise, with capacity to handle large, complex initiatives. - Expertise in ITIL principles (ITIL v4 Foundation certification a plus). - Solid budgeting and resource allocation proficiency. - Excellent analytical, problem‑solving, and negotiation skills. - Effective communication and stakeholder‑management abilities. - Ability to work independently and collaboratively in a fast‑paced environment. **Mandatory Technical Skills** - ITIL compliance and service delivery management. - Relationship management. - Data integration, ingestion, and reconciliation. - Proficiency with Snowflake, AWS services, and DBT. **Nice‑to‑Have Technical Skills** - Power BI, Qlik Sense/QlikView, Quik Replicate, EvereR, SuaRlesic Slatelecene, Python, full stack (Node/React.js), AI/ML, Informatica ETL, Oracle PL/SQL. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or a closely related field. - ITIL v4 Foundation certification (strongly preferred). ---

Macclesfield, United kingdom

Hybrid

Senior

24-11-2025

Company Name

Infoplus Technologies UK Limited

Job Title

Data Analyst (CMDB)

Job Description

Job Title: Data Analyst (CMDB) Role Summary: Interpret and analyze CMDB data to uncover trends, risks, and opportunities; create dashboards and reports that inform ServiceNow platform decisions; support data accuracy and compliance through configuration, validation, and remediation activities. Expectations: - Deliver timely, accurate insights that support strategic decisions. - Maintain high data integrity and compliance standards. - Collaborate effectively with ServiceNow teams and stakeholders. Key Responsibilities: - Analyze CMDB datasets to identify patterns, anomalies, and improvement areas. - Design, build, and maintain interactive dashboards and automated reports. - Support configuration, validation, and remediation processes for CMDB data. - Work with ServiceNow platform administrators to ensure data alignment with business rules. - Document data assumptions, models, and validation procedures. - Communicate findings and recommendations to technical and non‑technical audiences. Required Skills: - Strong analytical and data interpretation skills. - Experience with ServiceNow CMDB and related modules. - Proficiency in data visualization tools (e.g., Tableau, Power BI, or equivalent). - Familiarity with SQL and relational database concepts. - Knowledge of data governance, validation, and remediation best practices. - Excellent communication, documentation, and stakeholder‑management abilities. Required Education & Certifications: - Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or related field (or equivalent experience). - ServiceNow Certified System Administrator (CSA) certification preferred.

London, United kingdom

Hybrid

27-11-2025

Company Name

Infoplus Technologies UK Limited

Job Title

ServiceNow Architect

Job Description

**Job Title:** ServiceNow Architect **Role Summary:** Senior technical leader responsible for designing, governing, and implementing enterprise‑grade ServiceNow solutions. Acts as the primary technical authority across architecture, integration, and security domains, ensuring alignment with organizational standards and best practices. **Expectations:** - Hold an active ServiceNow Certified Technical Architect (CTA) credential. - Demonstrate proven leadership in ServiceNow design, deployment, and governance. - Capable of mentoring engineering teams and driving “secure by design” initiatives. - Communicate complex architectural concepts to stakeholders through presentations and forums. **Key Responsibilities:** - Define and enforce ServiceNow architecture patterns that meet enterprise and security requirements. - Lead the design of secure integrations, API frameworks, and data models (including IRM, CSDM, SPM, HRSD). - Provide architectural oversight and technical assurance across multiple work packages. - Partner with platform engineering squads to accelerate delivery and embed best practices. - Mentor and coach engineers; serve as senior technical authority on solution design. **Required Skills:** - Certified ServiceNow Technical Architect (CTA). - Deep expertise in ServiceNow modules: IRM, ITSM, HRSD, CSDM, SPM. - Extensive experience designing and implementing ServiceNow solutions in multi‑cloud and data‑center environments. - Strong knowledge of platform security, integration patterns, and API design. - Excellent communication, presentation, and governance forum skills. **Required Education & Certifications:** - ServiceNow Certified Technical Architect (CTA).

Manchester, United kingdom

Hybrid

27-11-2025

Company Name

Infoplus Technologies UK Limited

Job Title

Service Introduction Manager

Job Description

Job title: Service Introduction Manager Role Summary: Responsible for leading the end‑to‑end transition of new or modified applications into the operating environment within the Health & Beauty Retail sector. Ensures that service design, risk management, and acceptance criteria are met, and that robust support agreements are established between the customer, internal teams, and external partners. Expectations: - Deliver a seamless service transition that aligns with business objectives and quality standards. - Represent the customer’s needs to third‑party vendors and partner IT teams. - Own risk identification, mitigation, and documentation throughout the project lifecycle. Key Responsibilities: 1. Analyze and document the impact of projects on service operations, including run‑cost implications. 2. Design or refine service models and acceptance criteria for new or amended deliverables. 3. Liaise with external partners and vendors to negotiate SLAs and support processes. 4. Act as the service representative within the project team, ensuring all acceptance tests succeed. 5. Manage and report on service risks, ensuring ownership at every stage. 6. Produce final service documentation for hand‑over to Service Management. 7. Adapt the Service Introduction (SI) approach to fit evolving project requirements, applying appropriate frameworks. Required Skills: - Proven ITIL‑based process definition and application throughout the project lifecycle. - Experience in Service Design and Transition across diverse operating models. - Ability to develop Service Acceptance Criteria and associated documentation. - Strong negotiation skills for SLAs and support agreements. - Risk management expertise with clear documentation and ownership protocols. - Change management competence and stakeholder management, including executive-level interactions. - Familiarity with both Waterfall and Agile delivery methodologies. - Demonstrated capacity to drive continuous improvement and lead cross‑functional teams. Required Education & Certifications: - Minimum 5 years of service management experience, with 18 months of senior‑level Service Design/Transition. - ITIL Foundation (or equivalent) certification preferred; higher-level ITIL certifications an advantage. - Relevant Bachelor’s degree in Information Systems, IT Management, Business Analysis, or related field. This profile captures the essential duties, expectations, and qualifications for a Service Introduction Manager in a concise, ATS‑friendly format.

Nottingham, United kingdom

Hybrid

03-12-2025