- Company Name
- ManpowerGroup
- Job Title
- Enterprise Architect
- Job Description
-
**Job title:** Service Management Enterprise Architect (Contract)
**Role Summary:**
Lead the architecture design and implementation of a BMC Helix‑based Configuration Management Database (CMDB) for a retail client. Own end‑to‑end CMDB architecture, ensure alignment with Design Authority governance, and drive service‑management centric architecture decisions. Bridge Service Management, Infrastructure, Observability, and Engineering tribes to launch a secure, reconciled, and business‑aligned CMDB.
**Expectations:**
- Deliver a comprehensive CMDB architecture pack within 8–12 weeks for Design Authority approval.
- Stabilize CMDB design, reconcile data models, and ensure enterprise‑grade security and supportability.
- Facilitate rapid architectural decisions and align stakeholders across multiple functional domains.
**Key Responsibilities:**
- Define and own CMDB architecture (discovery, integrations, reconciliation, data mastering, service models).
- Evaluate and recommend CMDB approaches for PaaS, SaaS, and outsourced services.
- Redesign integration patterns with Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines.
- Align CMDB data structures to the client’s metamodel, EA standards, and cyber‑incident requirements.
- Prepare Design Authority submissions and ensure holistic architectural assessment.
- Map CMDB against Business Capability Model, identify gaps, and document assumptions.
- Define target architectures, transitional states, and roadmaps using best‑practice frameworks (e.g., ITIL).
- Support development of service taxonomies, support models, SLAs/OLAs, and dependency maps.
- Lead workshops with PoS, Networks, Datacentre, Observability, Cloud, EA, Finance, and Security teams.
- Translate architecture designs into actionable guidance for engineering and supplier teams.
- Support troubleshooting, gap analysis, and mitigation activities to meet CMDB launch targets.
- Ensure integration patterns support resiliency, failover, and end‑to‑end reconciliation.
**Required Skills:**
- Proven experience architecting ITSM platforms (BMC Helix preferred; ServiceNow or similar acceptable).
- Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi‑source CI ingestion.
- Familiarity with Helix, Dynatrace, SCCM/Intune, SolarWinds, and enterprise integration mechanisms (APIs, ETL, middleware, event pipelines).
- Strong grounding in ITIL v4, operational process design, and Service Management maturity uplift.
- Experience designing support models (L1–L3), workflow integrations, and operational handoffs.
- Skilled in creating transitional architectures, roadmaps, principles, blueprints, and governance.
- Excellent communication, cross‑team collaboration, and senior stakeholder influencing skills.
- Ability to simplify complexity into practical architectural decisions under time pressure.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related discipline.
- ITIL v4 Foundation (mandatory).
- Additional certifications in BMC Helix, ServiceNow, or enterprise architecture frameworks (e.g., TOGAF) preferred.
Manchester, United kingdom
Hybrid
05-01-2026