Fora

About the Company

A new world of work.

At Fora, we’re driven by one simple truth; everyone works differently. We’re for the progressives, the forward thinkers, the status quo-challengers, the creators and the innovators. And we embrace each and every workstyle, so that our members can do their best work, in their own unique way.

Because work isn’t just somewhere you go, it’s where you’re going too.

Listed Jobs

Company Name

Fora

Job Title

Client IT Advisor

Job Description

**Job Title:** Client IT Advisor **Role Summary:** Provide technical pre‑sales and post‑sales IT support to member clients across multiple office sites. Serve as a client liaison, translating technical requirements into viable solutions and coordinating installations, fit‑outs, and ongoing service delivery. **Expectations:** - Deliver high‑quality, timely IT and AV solutions to new and existing clients. - Act as escalation point for technical issues and drive effective resolution. - Maintain a detailed understanding of each location’s infrastructure and service capabilities. **Key Responsibilities:** - Consult clients on technical solutions, including pricing, using the client IT playbook. - Respond to pre‑sales technical inquiries, support sales activities, and attend site viewings. - Manage post‑sale client queries in collaboration with Operations and Sales teams. - Quote and coordinate AV fit‑outs with alterations teams and external contractors. - Translate technical details for non‑technical stakeholders and manage communications. - Identify and report opportunities for product improvement and business growth to IT Infrastructure and Sales teams. - Project‑manage external suppliers for large/customised client requirements. - Create and update user guides and a technical knowledge base for internal and external use. - Coordinate installations for portfolio and small‑enterprise clients, including wayleave and network setup. - Provide regular status reports on presales and project activities to internal stakeholders. **Required Skills:** - Proficiency in Microsoft Office Suite. - 2‑3 years of technical account management or pre‑sales experience. - Experience coordinating cross‑disciplinary project teams. - Solid understanding of IT networking fundamentals and audio‑visual systems. - Strong customer‑service orientation, problem‑solving, and persuasive communication. - Ability to handle difficult conversations and act as an escalation point. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Engineering, Business Administration, or related field. - Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified Solutions Associate) preferred but not mandatory.

London, United kingdom

On site

Junior

10-02-2026