Foundever

About the Company

Foundever® is a global leader in the customer experience (CX) industry. With +150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com

Listed Jobs

Company Name

Foundever

Job Title

English speaking Team Manager

Job Description

**Job Title:** Team Manager **Role Summary:** Lead customer service team to achieve KPIs through performance management, coaching, and strategic collaboration. **Expectations:** Proven experience in customer service, account management, or sales roles with team leadership experience. Bilingual (English/French, C1). **Key Responsibilities:** - Manage client relationships as primary point of contact. - Monitor agent performance against KPIs (e.g., Average Days to Solve, Quality, Productivity). - Implement performance strategies, coaching, and development programs. - Identify team skill gaps and coordinate training with learning department. - Prepare performance reports and statistical analyses for clients. **Required Skills:** - Bilingual proficiency in English and French (C1). - Problem-solving, fast-paced environment adaptability, multi-account management. - Attention to detail; data analysis and reporting capabilities. - Leadership in performance coaching and team empowerment. **Required Education & Certifications:** Bachelor’s degree; previous experience as Team Manager.

Rabat, Morocco

On site

16-09-2025

Company Name

Foundever

Job Title

Team Manager Francophone

Job Description

Rabat, Morocco

On site

16-09-2025

Company Name

Foundever

Job Title

Team Manager Francophone (Bpo/Call Center Experience)

Job Description

Job Title: Team Manager Role Summary: Manage and motivate a French-speaking customer service team in a BPO/call center environment to meet operational goals and ensure quality service delivery. Expectations: Demonstrated success in team leadership, preferably within a high-pressure call center or customer support role. Key Responsibilities: - Direct and support telecom customer service team to achieve KPIs. - Track individual and team performance metrics through reporting and analysis. - Facilitate team meetings, coaching, and training to enhance operational efficiency. - Ensure compliance with service protocols and client quality standards. - Identify process improvement opportunities and implement corrective actions. Required Skills: Leadership, communication, organizational management, crisis management under pressure, customer service expertise, fluency in French (required), English proficiency (advantageous), MS Office proficiency. Required Education & Certifications: Not specified.

Rabat, Morocco

On site

16-09-2025