Wellow

www.wellowhouse.com

1 Job

22 Employees

About the Company

Libérer la vacance des grands appartements en centre-ville pour offrir des lieux de vie confortable et répondre à la crise du logement, c’est l’objectif de Wellow. Wellow s’engage contre la crise du logement des jeunes et développe un nouveau modèle d’habitat collectif et urbain pour leur proposer un mode de vie immersif et interactif au sein et entre les villes. Wellow permet à sa communauté hébergée d’accéder à des chambres prêtes à vivre au sein d’espaces partagés. L’expérience se vit aussi en ville à travers une interaction sociale articulée autour d’événements sportifs, culturels et caritatifs proposés chaque semaine. Pour les propriétaires privés et institutionnels, Wellow sécurise le risque locatif et répond concrètement aux problématiques de vacance locative, d’entretien de l’actif et d’impayés des grandes surfaces résidentielles. Aujourd’hui, Wellow c’est plus de 750+ jeunes herbergés à Paris. Découvrez notre mission ici : www.wellowhouse.com

Listed Jobs

Company Name: Wellow
Job Title: Customer Success Ambassador - Chef(fe) de Projet (Stage)
Job Description: Job Title: Customer Success Ambassador – Project Lead (Intern) Role Summary: Deliver rapid, empathetic support to community members, driving continuous improvement of the customer experience through strategic project management and collaboration with cross‑functional teams. Expectations: - Provide timely, clear communication in French and English. - Proactively identify and resolve member issues while gathering data to inform experience enhancements. - Own and execute customer‑centric projects, measuring impact and scaling successful solutions. - Act as a liaison between members, customer care, product, and operations to align initiatives. Key Responsibilities: - Handle daily member inquiries, ensuring satisfaction and timely resolution. - Map member pain points and identify improvement levers. - Define, structure, and launch projects that enhance the overall customer experience at scale. - Track project KPIs, analyze results, and iterate to achieve measurable impact. - Collaborate with product and operations to refine services and support expansion into new markets. - Participate in monthly community events to maintain high engagement and gather real‑time feedback. Required Skills: - Strong organizational and project management abilities. - Excellent written and verbal communication in French and English. - Empathetic, client‑focused mindset with a proactive attitude. - Analytical approach to problem solving and data interpretation. - Autonomy, initiative, and creativity in driving improvement projects. Required Education & Certifications: - Bachelor’s degree or equivalent in Business, Marketing, Customer Experience, or related field (preferred). - Prior experience in customer service, project coordination, or related role (internship or full‑time) valued.