Gorgias

About the Company

Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations.

Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Listed Jobs

Company Name

Gorgias

Job Title

Machine Learning Engineer - Internship

Job Description

Job title: Machine Learning Engineer – Internship Role Summary: Develop, refine, and maintain AI‑driven customer support solutions for an e‑commerce platform. Responsibilities include end‑to‑end model lifecycle management, generative agent development, recommender systems, and knowledge graph integration, ensuring high quality, scalable, and reliable services. Expectations: * Complete the internship in 3–6 months, starting March/April 2026. * Deliver production‑ready code, documentation, and testing coverage (≥ 80 %). * Collaborate across cross‑functional teams and iterate on product‑facing ML solutions. Key Responsibilities: * Own feedback loops, observability, and continuous training of deployed models (HuggingFace, Vertex, PromptLayer). * Design and implement generative agents, recommender systems, and knowledge graphs. * Solve product problems using classical NLP and LLMs, staying current with state‑of‑the‑art research. * Write clear technical specifications, implement domain‑driven design, and maintain FastAPI services and Kubeflow cron jobs. * Manage infrastructure lifecycle (Terraform, Kubernetes, CI/CD, Datadog, PagerDuty). * Maintain data pipelines in BigQuery and DBT; collaborate with data engineers and product managers. * Analyze post‑release performance and recommend improvements. Required Skills: * Python (object‑oriented, Docker, pip‑tools). * Experience with ML libraries (HuggingFace, LLMs, NLP). * Familiarity with GCP, Kubernetes, Terraform, FastAPI, Kubeflow, and CI/CD pipelines. * Knowledge of ML concepts: classification, clustering, recommendation, reinforcement learning, vision, text‑to‑speech, speech‑to‑text. * Strong written and verbal communication in English. Required Education & Certifications: * Master’s degree in STEM (Computer Science, Electrical Engineering, Data Science, etc.) or equivalent coursework. * Valid Convention de stage (internship contract) required.

Paris, France

Hybrid

18-12-2025

Company Name

Gorgias

Job Title

VP Marketing

Job Description

**Job Title:** VP Marketing **Role Summary:** Lead global marketing strategy for a SaaS Conversational Commerce platform powered by AI. Own positioning, narrative, and go‑to‑market (GTM) execution across SMB, mid‑market, and enterprise segments. Drive adoption, expansion, and category leadership while managing a 19‑person marketing organization (4 direct reports). **Expectations:** - Deliver a differentiated product narrative that achieves category leadership and drives revenue growth. - Partner with Product, Sales, Demand Generation, Marketing Ops, and Executive teams to align go‑to‑market plans. - Establish clear metrics and frameworks to measure awareness, consideration, and adoption. - Scale marketing operations globally with data‑driven decision making and iterative execution. **Key Responsibilities:** - Define and evolve positioning & messaging for the Conversational Commerce product portfolio. - Translate product innovation into compelling market stories for merchants and prospects. - Champion brand storytelling through content, white papers, case studies, and thought‑leadership pieces. - Build and maintain a content engine that powers enablement, storytelling, and sales collateral. - Lead GTM acceleration: plan and execute >100 events annually, including flagship customer conferences. - Collaborate with Demand Generation and Sales to create targeted playbooks for each market segment. - Drive adoption and expansion in SMB, mid‑market, and enterprise merchants. - Define metrics and frameworks to track awareness, consideration, and adoption across the funnel. - Oversee cross‑functional projects (product launches, pricing strategies, channel programs). - Manage direct reports (Director Demand Generation, Product Marketing, Marketing Ops) and mentor the broader marketing team. **Required Skills:** - 10+ years of marketing leadership in SaaS or high‑growth technology companies. - Proven experience in product marketing, GTM strategy, and category creation. - Deep understanding of ecommerce, customer engagement, and conversational AI concepts. - Demonstrated ability to translate complex technology into clear, customer‑centric messaging. - Strong storytelling, content creation, and thought‑leadership skills. - Data‑driven mindset: proficiency in defining KPIs, measuring campaign performance, and iterating strategies. - Cross‑functional leadership and partnership with Product, Sales, Demand Generation, and Ops. - Global collaboration: comfort working across time zones and cultures. - Strong communication, influence, and empathy to champion the brand internally and externally. - Event strategy and execution experience (virtual & in‑person). **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Engineering, or related field. - MBA or advanced business qualification preferred. - Relevant product marketing or digital marketing certifications (e.g., AIPMM, HubSpot, Google Analytics) are a plus.

Toronto, Canada

Hybrid

Senior

13-02-2026