UPSA

www.upsa.com

1 Job

1,435 Employees

About the Company

Le laboratoire UPSA place l’humain au cœur de son action pour accompagner tous les moments de la vie. Fondé en 1935, UPSA est aujourd’hui à la fois une entreprise, avec l’un des plus grands sites industriels pharmaceutiques d’Europe situé à Agen, et une marque engagée et présente dans le quotidien des patients et pharmaciens. À travers sa gamme de médication familiale, UPSA développe, fabrique et met à disposition des médicaments pour soulager la douleur et les maux bénins du quotidien, du bébé à la personne âgée et commercialise également des dispositifs médicaux. Son expertise s’étend sur cinq aires thérapeutiques : douleurs et fièvre (spécialité historique), ORL et voies respiratoires, digestion, troubles du sommeil et vitalité. UPSA incarne l’ancrage territorial et la défense d’un savoir-faire « Made in France » qui rayonne à l’échelle internationale. Premier employeur privé du Lot-et-Garonne, l’entreprise rassemble 1 500 collaborateurs en France et génère 3 500 emplois indirects en Nouvelle-Aquitaine. Présent dans plus de 60 pays (3 filiales), principalement en Europe, en Afrique francophone et au Vietnam, UPSA exporte chaque année depuis Agen près de 40% de ses volumes à l’international.

Listed Jobs

Company Name: UPSA
Job Title: Responsable ADV Export & Filiales H/F - (CDI)
Job Description: **Job Title** Export Sales & Subsidiary Administration Manager (ADV) **Role Summary** Lead and coordinate the international sales administration function for export and subsidiary operations. Oversee a 7‑person team, manage end‑to‑end order cycles, and act as the primary liaison between internal stakeholders and external clients. Drive continuous improvement of processes, ensure compliance with customs and trade regulations, and monitor key performance indicators. **Expectations** - Deliver high‑quality service to internal customers (sales, supply chain, finance, marketing) and external partners. - Maintain efficient, compliant order‑to‑cash processes and uphold data integrity from order entry to billing. - Lead problem‑solving initiatives and implement innovative solutions. - Demonstrate autonomy, responsiveness, rigor, and strong communication skills. **Key Responsibilities** 1. Supervise and mentor the international sales administration team. 2. Act as the main interface for cross‑functional clients and external stakeholders concerning sales administration. 3. Analyze workload and capacity, prioritize tasks, and resolve complex issues. 4. Manage export order intake and domestic subsidiary orders through invoicing and delivery. 5. Ensure end‑to‑end order integrity and accurate invoicing. 6. Analyze customer portfolios, prioritize accounts, and address anomalies. 7. Implement commercial conditions in ERP and related systems. 8. Lead customer dispute resolution and improve Order‑to‑Cash efficiency. 9. Track service‑level KPIs (e.g., client service rate, claim rate). 10. Serve as the customs “declareur” – manage export paperwork, ensure compliance with OEA rules and general customs procedures. **Required Skills** - Minimum 5–10 years in sales administration, commercial service, or supply chain. - Proficient in Incoterms 2020 and international payment methods. - Advanced proficiency in SAP, EasyLog, Microsoft Word, and Excel. - Excellent written and spoken English; additional languages are a plus. - Strong analytical, problem‑solving, and methodological abilities. - Demonstrated autonomy, agility, and urgency. - Effective stakeholder communication and teamwork. **Required Education & Certifications** - Bachelor’s degree or higher (BAC +4/5) in Supply Chain, International Trade, Import/Export, or related field. - No mandatory certifications required beyond relevant degree.