ASOS.com

About the Company

We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you're free to be your true self without judgment, and channel your creativity into a platform used by millions.

Whatever your role, ASOS will encourage you to be you, fulfilling your creative potential with our global reach. Push boundaries, and challenge expectations. We're determined to succeed, so we'll trust you to deliver. Help drive our journey to becoming the global fashion destination for 20-somethings

At ASOS our 3,000+ employees are immersed in the creative worlds and have a truly entrepreneurial attitude. Our ASOSers are authentic, brave, creative and disciplined to the core and find ways to blend our passion for fashion with cutting edge technology.

Sound up your street? Join us.

Listed Jobs

Company Name

ASOS.com

Job Title

Senior Data Scientist (Operations Research)

Job Description

**Job Title:** Senior Data Scientist (Operations Research) **Role Summary** Apply advanced analytics, predictive modeling, and operations research to optimize supply chain processes, drive business value, and deliver measurable cost savings and efficiency gains. Collaborate cross-functionally to translate data insights into strategic decisions. **Expectations** Deliver actionable insights to improve supply chain workflows, resolve inefficiencies, and maintain high data quality standards. Mentor junior team members and advance data-driven decision-making. **Key Responsibilities** - Analyze supply chain data to identify process inefficiencies in inbound operations, warehousing, delivery, and returns. - Design, deploy, and validate predictive/optimization models to improve operational performance. - Collaborate with supply chain and technical teams to implement solutions and ensure stakeholder alignment. - Advocate for data governance and resolve quality gaps. - Mentor data analysts and contribute to organizational knowledge-sharing. - Support diversity, equity, and inclusion strategies within the team. **Required Skills** - Expertise in operations research, predictive modeling, and analytics. - Proficient in Python and SQL; adaptable to new tools/domains. - Strong problem-solving and strategic thinking for complex, high-impact projects. - Effective communication of technical findings to technical and non-technical stakeholders. - Demonstrated ability to deliver measurable business outcomes. - Commitment to data integrity and governance. **Required Education & Certifications** Advanced degree (e.g., Master’s/PhD) in a quantitative field (e.g., Mathematics, Statistics, Engineering) or equivalent applied experience.

London, United kingdom

Hybrid

Senior

11-03-2026

Company Name

ASOS.com

Job Title

Senior Customer Escalations Specialist

Job Description

**Job Title** Senior Customer Escalations Specialist **Role Summary** Resolve high‑risk, complex customer complaints across chat, email, and social platforms. Serve as a senior escalation point, coaching advisors, and driving process improvements through data analysis. **Expectations** - Deliver timely, balanced resolutions that protect customer loyalty while protecting business objectives. - Act as a leadership proxy during the Team Leader’s absence. - Influence change through cross‑functional collaboration and continuous improvement initiatives. **Key Responsibilities** - Own and close complex escalations, de‑escalating sensitive cases with empathy and professionalism. - Provide real‑time guidance and informal coaching to advisors on escalated cases and public incidents. - Champion onboarding, buddying, and knowledge sharing within the team. - Conduct root‑cause analysis of recurring complaint drivers, trend reporting, and share actionable insights. - Collaborate with product, operations, and other stakeholders to resolve underlying process or system issues. - Develop and refine playbooks, policies, SOPs, and first‑contact resolution strategies. - Use performance dashboards to monitor consistency and identify improvement opportunities. - Participate in workshops and testing of new tools and workflows, promoting a test‑and‑learn culture. **Required Skills** - Proven experience in escalations, complaints handling, or complex customer operations. - Strong de‑escalation, conflict resolution, and emotional intelligence. - Excellent written communication with tone adaptation. - Data‑driven analysis of complaint trends and ability to provide clear insights. - Coaching or mentoring experience in a customer service environment. - Collaboration skills with cross‑functional stakeholders. - Proactive, resilient, and continuous‑improvement mindset. - Decision‑making ability in high‑pressure scenarios. **Required Education & Certifications** - Bachelor’s degree or equivalent practical experience. - Relevant certifications in customer service, conflict resolution, or coaching are advantageous.

Watford, United kingdom

Hybrid

Senior

12-03-2026