Virgin Media O2

About the Company

We’re Virgin Media O2 and we’re here to upgrade the UK.

Virgin Media O2 combines the UK’s largest and most reliable mobile network with a broadband network offering the fastest widely-available broadband speeds.

We’re a customer-first organisation that brings a range of connectivity services together in one place with a clear mission: to upgrade the UK.

We are the corporate brand of the 50:50 joint venture between Liberty Global and Telefónica SA, and are one of the UK’s largest businesses.

Listed Jobs

Company Name

Virgin Media O2

Job Title

Communications Partner

Job Description

London, United kingdom

Hybrid

17-10-2025

Company Name

Virgin Media O2

Job Title

Credit Controller - 6 Month FTC

Job Description

**Job Title** Credit Controller – 6‑Month Fixed Term **Role Summary** Manage day‑to‑day credit control for over 50 business/enterprise accounts, ensuring timely collection against agreed payment terms and keeping debtor days to a minimum. Oversee collections, escalation, and dispute resolution while collaborating with billing, sales, and service teams to maintain accurate invoicing and customer satisfaction. **Expectations** - Meet or exceed collection targets within tight timeframes. - Deliver world‑class customer service across all communication channels. - Manage multiple high‑value accounts simultaneously and adapt quickly to changing circumstances. - Communicate effectively with stakeholders at all levels. **Key Responsibilities** - Conduct daily credit management of business/enterprise accounts. - Apply collections and escalation procedures to recover aged debt. - Liaise with billing, credit, sales and service units to resolve queries, disputes, and raise credits. - Maintain accurate records of all collection activities and produce regular debtor‑days reports. - Engage customers via phone, email and Teams to secure payments and improve experience. - Identify and propose process improvements to enhance collection efficiency. **Required Skills** - Proven credit control experience in a large organisation offering multiple products/services. - Strong communication skills (phone, email, Teams). - Analytical mindset and financial acumen. - Ability to multi‑task, prioritize, and work under pressure. - Negotiation and dispute‑resolution skills. - Customer‑focused service orientation. - Initiative for continuous improvement. **Required Education & Certifications** - Minimum qualification: Diploma or degree in Business, Finance, or equivalent experience. - Familiarity with credit control software (e.g., SAP, Oracle) preferred.

Leeds, United kingdom

Hybrid

01-12-2025

Company Name

Virgin Media O2

Job Title

Security Monitoring Analyst

Job Description

Job Title Security Monitoring Analyst Role Summary First‑line defender against cyber threats, responsible for real‑time detection, analysis, and triage of security alerts from SIEM and other tools. Partner with SOC leadership to classify incidents by severity, document findings, and trigger escalation when necessary. Maintain 24/7 coverage through collaboration and knowledge sharing to protect digital assets. Expectations • Operate under high‑pressure, high‑volume environments. • Deliver accurate, timely incident classification and documentation. • Demonstrate strong communication with SOC team and stakeholders. • Pursue continuous learning and relevant security certifications. Key Responsibilities 1. Monitor SIEM dashboards and other security tool alerts continuously. 2. Conduct initial analysis and triage of alerts, determining severity and potential impact. 3. Log incident details into the incident management system with precise, consistent entries. 4. Escalate incidents according to predefined SOPs and severity thresholds. 5. Collaborate with SOC analysts and investigators to facilitate 24/7 coverage. 6. Contribute to incident response knowledge base and best‑practice documentation. 7. Participate in post‑incident reviews and apply lessons learned to improve detection accuracy. Required Skills • Familiarity with SIEM platforms (e.g., Splunk, QRadar, LogRhythm). • Basic knowledge of network and endpoint security concepts, cyber threats, vulnerabilities, and incident response. • Ability to work efficiently under pressure and manage multiple tasks simultaneously. • Strong written and verbal communication skills. • Attention to detail and consistency in documentation. • Team collaboration and resilience in challenging situations. Required Education & Certifications • Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field preferred (not mandatory). • Entry‑level experience in a SOC or IT security role is advantageous. • Willingness to pursue certifications such as Blue Team Labs, GIAC (e.g., GSEC, GCIA), or equivalent.

Northampton, United kingdom

Hybrid

03-12-2025