Countfire

About the Company

Countfire is electrical estimating software that uses automation to help estimators work faster, cut busy work and increase accuracy.

Features include:

True automated takeoff across all drawings
Estimates that learn how you work
Intelligent pricing
Automated specification comparisons
Smart views & reports
Flexibly slice your estimate
Automated Excel estimate outputs
Multiplayer mode
Cloud-based - no download required
Work anywhere - Mac or PC
Continually improved
World class support
7-day free trial

Trial Countfire for free today to begin smarter estimating.

Listed Jobs

Company Name

Countfire

Job Title

Senior Customer Success Manager

Job Description

Job Title: Senior Customer Success Manager Role Summary Lead the development and execution of a customer success function from the ground up for a SaaS company. Drive expansion revenue and prevent churn in large strategic accounts while establishing processes, metrics, and playbooks that scale for all customer segments. Expectations - Build and own the customer success framework, documenting best practices and experiments. - Act as a hands‑on partner with key customers, delivering impact reviews, health assessments, and proactive support. - Own outcomes: churn reduction and expansion goals, ensuring transparency and accountability. - Build strong cross‑functional relationships with Sales, Support, Training, and Product. - Foster a collaborative culture, sharing insights and learnings across teams. - Operate effectively in a fast‑paced, remote startup environment with high autonomy. Key Responsibilities - Manage a portfolio of large enterprise accounts, driving upsell and renewal success. - Conduct customer health checks, impact reviews, and data‑driven risk analyses. - Design, test, and iterate onboarding, adoption, and retention strategies. - Develop and refine metrics, dashboards, and playbooks for the CS organization. - Share findings to Product and Sales, influencing roadmap and go‑to‑market decisions. - Mentor future CS hires and establish knowledge transfer protocols. - Maintain detailed documentation of processes, learnings, and results. Required Skills - 5+ years SaaS Customer Success experience, proven track record of churn mitigation and expansion. - Strong analytical mindset; proficient in interpreting usage data and building actionable insights. - Process builder and self‑starter comfortable in ambiguity; able to develop and document playbooks. - Executive communication skills—confident speaking with technical and non‑technical stakeholders. - Excellent written communication, detail oriented, and capable of remote collaboration. - Proactive, entrepreneurial attitude and high integrity. Required Education & Certifications - Bachelor’s degree in Business, Marketing, Computer Science, or related field. - Relevant certification (e.g., Certified Customer Success Manager, CSIM) is a plus.

United kingdom

Remote

Senior

17-02-2026

Company Name

Countfire

Job Title

Software Engineer

Job Description

**Job Title:** Software Engineer **Role Summary** Develop and maintain high-performance, user-centric construction industry software. Contribute to full lifecycle development, from ideation to deployment, in a collaborative, fast-paced environment prioritizing innovation and scalability. **Expectations** - Full-stack development expertise with React, TypeScript, Python, HTML/CSS, and AWS. - Experience working in agile, startup-paced environments. - Database proficiency (SQL/PostgreSQL) and problem-solving skills. - Collaborative mindset with strong technical communication. **Key Responsibilities** - Design, implement, and optimize software features for construction industry applications. - Collaborate with cross-functional teams to integrate customer feedback into product improvements. - Develop scalable backend architectures (e.g., Python, PostgreSQL, Hasura) and responsive frontend interfaces. - Debug and resolve complex system issues. - Contribute to codebase maintenance and performance optimization. **Required Skills** - Full-stack development (React, TypeScript, Python, HTML/CSS, AWS). - Database development (PostgreSQL, SQL). - Problem-solving and attention to detail. - Agile development experience in small teams. - Proficiency in Git and software testing practices. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Engineering, or related field. - No specific certifications required.

United kingdom

Remote

17-02-2026