Guy's and St Thomas' NHS Foundation Trust

About the Company

One of the largest Trusts in the UK, Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We work closely with a wide range of health and care partners to deliver the best care to our local population, and we play an active role in the integrated care systems (ICS) in south east and north west London.

We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres (AHSCs), bringing together world-class clinical services, teaching and research.

We are rated Good overall by the Care Quality Commission, and have one of the lowest mortality rates in the country.

With around 23,600 staff, we are one of the largest employers locally. We aim to reflect the diversity of the local communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

The dedication and skills of our employees lie at the heart of our organisation. We strive to recruit and retain the best staff to ensure that our services are high quality, safe and patient focused.

Listed Jobs

Company Name

Guy's and St Thomas' NHS Foundation Trust

Job Title

CITI Data Analyst - Improving Together

Job Description

Job title: CITI Data Analyst – Improving Together Role Summary: Independent data analyst supporting the Improving Together programme, driving continuous improvement through data‑led insights, tool development, and performance monitoring. Expectations: Deliver actionable analytics that inform decision‑making, develop measurement frameworks, mentor colleagues, and champion a culture of evidence‑based improvement while maintaining strict information governance. Key Responsibilities - Lead SQL, Power BI, and Excel based analysis of complex data sets, creating dashboards and SPC charts. - Define, monitor, and report on improvement metrics, baselines, and targets across clinical and operational programmes. - Design and build reusable analytical tools and collateral for internal and external use. - Mentor and support staff in data capability building and best‑practice reporting. - Build and maintain internal and external data networks, representing CITI at forums and stakeholder events. - Ensure compliance with information governance and data protection standards. Required Skills - Proficiency in SQL, Microsoft Power BI, and advanced Excel. - Strong statistical and analytical skills for outcome evaluation. - Experience developing metrics, frameworks, and performance dashboards. - Excellent communication and stakeholder engagement abilities. - Ability to mentor and influence teams on data practices. - Knowledge of information governance, data privacy, and NHS data standards. Required Education & Certifications - University‑level qualification in Data Analysis, Statistics, Computer Science or related discipline. - Professional certification in SQL, Power BI or equivalent is preferred.

London, United kingdom

On site

24-11-2025

Company Name

Guy's and St Thomas' NHS Foundation Trust

Job Title

IT Service Desk Analyst

Job Description

**Job Title** IT Service Desk Analyst **Role Summary** Provides first‑line support for technical incidents and service requests from multiple channels. Manages incident lifecycle, communicates with users, achieves SLA and first‑time fix targets, and delivers high‑quality customer service within a high‑volume environment. **Expectations** - Meet or exceed SLA targets and first‑time fix goals (current 75 %, desired 85 %). - Handle a high volume of calls and tickets efficiently. - Maintain professional relationships with internal and external users. - Proactively manage on‑call rotations and out‑of‑hours support. **Key Responsibilities** - Receive, log, classify, and prioritize incidents and requests received via phone, email, self‑service, and TechZone. - Maintain accurate incident records, update status, monitor progress, and keep users informed. - Resolve first‑line issues (software/hardware) within scope, performing minor system changes when needed. - Escalate unresolved incidents to appropriate support groups, ensuring timely resolution. - Manage high‑priority (clinical and non‑clinical) incidents in accordance with the agreed processes. - Obtain closure sign‑off, conduct customer satisfaction surveys, and document outcomes. - Monitor item request queues, ensure stock levels meet demand, and coordinate replenishment. - Participate in on‑call rotation, providing out‑of‑hours support. - Contribute to continuous improvement of incident management procedures. **Required Skills** - Strong troubleshooting for Windows desktop and hardware. - Proficiency with ticketing systems (e.g., ServiceNow, Remedy). - Excellent verbal and written communication; able to explain technical issues to non‑technical users. - Ability to multi‑task, prioritize, and manage high call volumes. - Effective problem‑analysis and decision‑making. - Independent yet collaborative working style. - Proactive approach to meeting SLA and first‑time fix targets. - Flexible availability for on‑call duties. **Required Education & Certifications** - Minimum: Level 2 Diploma or equivalent in IT, Computer Science, or related field. - ITIL Foundation certification (or equivalent) preferred. - Microsoft Certified Desktop Support Technician (MCDST) or equivalent beneficial. - 1–2 years of experience in IT support or service desk, ideally in a healthcare or similarly regulated environment.

London, United kingdom

On site

17-02-2026