Softcat

About the Company

Softcat is a leading provider of IT infrastructure to corporate and public sectors.

Over the last 30 years, we've built a vibrantly successful, industry-leading business with an unwavering dedication to transformative solutions and customer excellence. We're certified by Great Place to Work in the UK and Ireland, and ranked 5th in the Super Large category in 2024.

We're headquartered in Marlow (UK) and are proud to have offices across the globe. You can also find us in London, Bristol, Birmingham, Leeds, Manchester, Newcastle, South Coast, Glasgow, Dublin, Singapore and Arlington (USA).

Find out more about us at softcat.com, or visit our careers site at softcat.com/careers.

Listed Jobs

Company Name

Softcat

Job Title

Workspace Product and Services Executive

Job Description

**Job Title** Workspace Product and Services Executive **Role Summary** Deliver product expertise and strategic partnership for Cisco, ServiceNow, and a third workspace vendor. Act as the primary liaison between vendors, internal stakeholders, and customers to communicate value, drive adoption, and support sales enablement. **Expectations** - 12‑month fixed‑term contract. - Achieve relevant vendor certifications within the contract period. - Maintain up‑to‑date knowledge of vendor product roadmaps and competitive positioning. **Key Responsibilities** - Build and sustain senior‑level relationships with vendor account managers, customer technical teams and internal sales/engineering stakeholders. - Develop and deliver presentations, demonstrations and training sessions that translate vendor solutions into customer outcomes. - Analyze customer requirements and competitive landscape to identify upsell or cross‑sell opportunities. - Collaborate with content and enablement teams to create sales collateral, onboarding programmes and product playbooks. - Provide feedback on market trends, product gaps and customer pain points to vendor strategy teams. **Required Skills** - Deep understanding of Cisco and ServiceNow workspace solutions (or equivalent). - Excellent communication, presentation and facilitation skills. - Strong relationship‑building ability across diverse technical and non‑technical audiences. - Strategic thinking: ability to map vendor capabilities to customer business needs. - Project ownership: prioritize tasks, meet deadlines and drive cross‑functional initiatives. - Proactive, collaborative mindset with a focus on continuous learning. **Required Education & Certifications** - Bachelor’s degree in Business, Information Technology, Computer Science or related field. - Vendor‑specific certifications preferred: Cisco Certified Network Associate (CCNA) or higher, ServiceNow Certified Implementation Specialist, or comparable workspace technology credentials. - Professional sales or technical certifications that demonstrate subject‑matter expertise are advantageous.

Manchester, United kingdom

Hybrid

05-01-2026

Company Name

Softcat

Job Title

Workspace Product and Services Executive - Adobe

Job Description

Job Title Workspace Product and Services Executive - Adobe Role Summary Accountable for the Adobe product portfolio, the role drives adoption, builds stakeholder relationships, and advances sales opportunities within the organization. The executive maintains deep product knowledge, delivers vendor value communications, and collaborates cross‑functionally to align vendor solutions with customer needs. Expectations - Achieve and maintain relevant Adobe technical and sales certifications. - Keep abreast of Adobe product updates and market trends. - Exhibit a proactive, collaborative approach to relationship management and solution delivery. Key Responsibilities - Update and share expert knowledge of Adobe products, focusing on expanding Acrobat Studio usage. - Build and sustain strong relations with Adobe, internal teams, and customers to spot business opportunities. - Present product value through demonstrations, training sessions, and presentations for internal stakeholders and customers. - Analyze customer requirements and competitive landscape to uncover new business and recommend tailored solutions. - Develop content and conduct onboarding and enablement sessions for sales teams to support product understanding and adoption. Required Skills - Strong communication and presentation abilities. - Relationship building with diverse stakeholders. - Detail orientation and effective task prioritization. - Self‑motivated learning and adaptability to new technologies. Required Education & Certifications - Relevant business, technology, or vendor‑specific certification (e.g., Adobe Certified Expert). - Completion of specified Adobe sales or technical certifications.

Marlow, United kingdom

On site

13-01-2026

Company Name

Softcat

Job Title

ServiceNow Developer

Job Description

Job Title: ServiceNow Developer Role Summary: Design, build, and enhance ServiceNow applications and workflows to support internal business functions and external service delivery. Lead development of client scripts, UI policies, Flow Designer flows, and business rules, and integrate ServiceNow with core internal systems. Expectations: - Build, configure, and maintain ServiceNow applications, modules, and workflows. - Develop and maintain client scripts, UI policies, Flow Designer flows, and business rules to automate processes and improve user experience. - Partner with platform owners, process owners, and stakeholders to translate business challenges into effective ServiceNow solutions. - Develop and maintain integrations between ServiceNow and internal systems using APIs, IntegrationHub, REST, or SOAP. - Contribute to internal documentation, standards, and best practices for the ServiceNow function. Key Responsibilities: 1. Configure and extend ServiceNow modules (ITSM, ITOM, CSM, TPSM). 2. Create and maintain client scripts, UI policies, business rules, and Flow Designer flows. 3. Design and implement integrations with other core systems (Hub & Spoke methodology, REST, SOAP, IntegrationHub). 4. Collaborate with cross‑functional teams to gather requirements and ensure solutions align with business needs. 5. Document solutions, maintain version control, and support continuous improvement of ServiceNow processes. Required Skills: - Proven ServiceNow Developer experience, preferably in an internal or enterprise setting. - Deep understanding of ServiceNow architecture, data model, and core modules. - Proficiency in JavaScript, Flow Designer, UI Policies, Client Scripts, and Business Rules. - Experience with web technologies and platform integration methods (Hub & Spoke). - Competence in REST, SOAP, and IntegrationHub integrations. - Strong analytical, problem‑solving, and communication skills. - Ability to work collaboratively with stakeholders across departments. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). - ServiceNow Certified Application Developer (strongly preferred).

Leeds, United kingdom

Hybrid

20-01-2026

Company Name

Softcat

Job Title

Asset Intelligence Customer Journey Manager 12 month FTC

Job Description

**Job Title:** Asset Intelligence Customer Journey Manager (12‑month FTC) **Role Summary:** Manage the full customer lifecycle for Asset Intelligence Managed Services, ensuring successful delivery, customer satisfaction, and value realization. Act as the primary liaison between customers, internal teams, and vendor partners, coordinating communications, reviews, and service milestones. **Expectations:** - Deliver consistent, high‑quality managed services and drive customer success. - Maintain clear, proactive communication with customers at every journey stage. - Coordinate and host Quarterly Business Reviews (QBRs) and kickoff meetings. - Track and meet service milestones, handling ad‑hoc projects and issue resolution promptly. - Build and sustain trusted relationships with internal and external stakeholders. **Key Responsibilities:** - Oversee all aspects of the Asset Intelligence Managed Services function. - Own a portfolio of managed‑service customers; coordinate QBRs and kickoff calls. - Record meeting minutes, assign actions, and ensure follow‑up. - Manage and track all assessments and services delivered by the Asset Intelligence team. - Communicate status, next steps, and outcomes to customers throughout the journey. - Collaborate with consultants/analysts to ensure service milestones are achieved. - Lead ad‑hoc projects and touch‑points across the customer lifecycle. **Required Skills:** - Proficient with Microsoft Office suite. - Strong planning, organization, and administration abilities; meticulous attention to detail. - Excellent written and verbal communication; strong presentation skills. - Ability to quickly build rapport with internal and external stakeholders. - Proactive problem‑solving using personal and team capabilities. - Knowledge of asset management principles and best practices. **Required Education & Certifications:** - Typically a bachelor’s degree in Business, Information Technology, or a related field (preferred). - Relevant certifications such as ITIL, PMP, or similar are advantageous but not mandatory.

Manchester, United kingdom

Hybrid

22-01-2026