Koesio

About the Company

Entreprise des Services du Numérique, nous accompagnons les PME et collectivités dans les projets numériques : #Impression, #Informatique #Securite #Gestion #GED et #Télécom. En 30 ans, Koesio a pris une dimension nationale unique en France en fédérant des entreprises et des expertises numériques autour d’une philosophie commune. Ces entités ont une histoire similaire, celle d’entreprises numériques locales consolidées au fil des décennies autour d’un groupe national. Elles en ont conservé le sens de la proximité et de l’engagement, cette culture de PME qui fait notre force. Notre volonté est de fédérer nos collaborateurs autour d’un projet commun, car nos équipes sont au cœur de la satisfaction client. Nous sommes Koesio. Notre promesse : une connexion maximale avec vos projets, vos équipes et nos collaborateurs

Listed Jobs

Company Name

Koesio

Job Title

Chargé d'assistance clientèle H/F

Job Description

**Job Title:** Client Support Specialist **Role Summary:** Provides first-line support for digital workplace solutions to end users, acting as the primary point of contact for service requests and incident resolution. **Expectations:** Motivated, detail-oriented, and client-focused. Demonstrated ability to prioritize tasks, resolve issues efficiently, and collaborate with technical teams. **Key Responsibilities:** - Manage incoming client requests via phone, email, and ticketing systems. - Log, categorize, and triage service requests (e.g., technical assistance, incident resolution). - Verify service contracts align with client needs before request fulfillment. - Escalate complex issues to specialized teams while maintaining communication with clients. - Monitor and report on service request metrics and client satisfaction. **Required Skills:** - Client service orientation and problem-solving capabilities. - Proficiency in ticketing systems and CRM tools. - Strong written and verbal communication in French and English (as needed). - Time management and organizational skills to handle high-volume queries. **Required Education & Certifications:** High school diploma or equivalent. Previous experience in a customer support or technical service role is preferred but not mandatory. Technical aptitude for IT infrastructure or digital workplace environments is a plus.

Rouen, France

Hybrid

10-10-2025

Company Name

Koesio

Job Title

Administrateur Système et Réseau Itinérant H/F

Job Description

**Job Title:** On‑Site System and Network Administrator (M/F) **Role Summary:** Provide technical ownership of a portfolio of client accounts, deploying and managing their IT infrastructure. Deliver proactive support, maintain security standards, and collaborate closely with clients to align technology solutions with their business needs. **Expectations:** - Act as the primary technical contact for assigned clients. - Travel on a regular basis (≈100 km radius) to perform onsite tasks. - Maintain comprehensive technical documentation (ITGlue). - Communicate clearly and professionally with clients and internal teams. - Demonstrate a proactive mindset, anticipating issues before they arise. **Key Responsibilities:** - Deploy, configure, and monitor Windows Server environments (roles, virtualization, RDP, file/print services). - Support client desktops (Windows 7, 10) and Office 365 suites. - Configure and maintain network devices: switches (VLAN), routers/firewalls (NAT, VPN IPsec/SSL). - Implement security measures: EDR/EPDR, anti‑spam, MFA. - Standardise client environments and enforce best practices. - Identify client needs, propose technology upgrades, and document solutions. - Proactively identify and mitigate potential downtime or performance issues. - Provide occasional telephony support when required. **Required Skills:** - Technical: Windows Server administration, virtualization, RDP, file and print services, Windows 7/10, Office 365, switch/VLAN configuration, router/firewall management, NAT, VPN IPsec/SSL, EDR/EPDR, anti‑spam. - Optional: Telephony system configuration. - Soft: Client‑facing communication, proactive problem solving, documentation (ITGlue), teamwork, organizational skills. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field. - Professional certifications such as Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Systems Engineer (MCSE), CCNA, or equivalent network and systems credentials.

Rillieux-la-pape, France

Hybrid

29-10-2025

Company Name

Koesio

Job Title

Stage – Assistant(e) chef de produits (H/F)

Job Description

**Job Title** Product Management Assistant Internship (M/F) **Role Summary** Assist the Product Management Team in developing, promoting, and maintaining the Kook and Konstellation product lines, while supporting internal communication, event organization, and regulatory compliance. The role focuses on content creation, community engagement, and coordination of product-related projects. **Expectations** - Deliver clear, accurate written communications (newsletters, documentation, internal guides). - Coordinate cross‑functional meetings and track action items. - Stay informed on NIS2, DORA, and related cybersecurity regulations and assess their impact on product offerings. - Support the expansion of Koesio Academy and internal communications. **Key Responsibilities** 1. **Communication & Animation** - Draft, schedule, and distribute the Kook newsletter. - Animate the Konstellation community: promote content, showcase scripts. - Plan and execute internal events for product launches and updates. 2. **Product Content Production** - Update and maintain the KMS Product Catalogue. - Create and revise product sheets in Kook (simulator). - Write internal product tips, guides, and best‑practice documents. 3. **Internal Coordination** - Attend IT product and Kook governance meetings. - Prepare meeting minutes and track follow‑up actions. - Monitor requests for new product studies and coordinate responses. 4. **Product & Regulatory Surveillance** - Track developments in NIS2, DORA, MFA, and other compliance areas. - Analyze regulatory impact on current offerings. - Propose internal materials and recommendations to address changes. **Required Skills** - Proficiency in Microsoft Office; comfortable with CMS, newsletter tools, and intranet platforms. - Strong written communication with high attention to detail. - Organizational skills: project tracking, prioritization, meeting deadlines. - Basic understanding of IT/Telecom products and cybersecurity concepts (NIS2, DORA, MFA). - Proactive, autonomous, excellent interpersonal skills. **Required Education & Certifications** - Current university student (Bac+3 to Bac+5) in Marketing, Communications, IT, Business, or related field. - Specialization in digital marketing or IT is advantageous. - No formal certifications required, but knowledge of product catalogs or simulation tools will be considered a plus.

Rillieux-la-pape, France

On site

19-11-2025

Company Name

Koesio

Job Title

Chargé de recouvrement F/H

Job Description

**Job Title** Collections Officer **Role Summary** Represent the organization to customers by managing accounts receivable and ensuring financial health. Oversee debt recovery processes, coordinate with accounting and sales teams, and provide regular reporting on outstanding receivables. **Expectations** - Completion of a solid education in accounting, finance, or business management. - Prior experience in client debt collection, either in a corporate or B2B setting. - Proven ability to use accounting software and manage collections workflows. - Strong interpersonal, communication, and negotiation skills. - Collaborative mindset with a focus on accuracy, organization, and cross‑functional teamwork. **Key Responsibilities** - Track customer accounts and proactively contact overdue invoices via phone, email, or mail. - Establish, implement, and monitor payment plans tailored to individual clients. - Analyze delayed payment situations, propose recovery solutions, and recommend actions. - Liaise with accounting and sales departments to streamline the collections process. - Generate and maintain regular reports on receivables status and collection activities. **Required Skills** - Proficiency in accounting/collections software (e.g., Clearnox, Sage 1000). - Knowledge of amicable and judicial collection procedures. - Excellent verbal and written communication abilities. - Negotiation and conflict‑resolution skills. - Strong analytical and problem‑solving aptitude. - Ability to work independently and in a team setting, maintaining high organization and detail orientation. **Required Education & Certifications** - Bachelor’s degree or equivalent in Accounting, Finance, Business Administration, or related field. - Professional certifications in debt collection or finance are advantageous but not mandatory.

Nouvelle-aquitaine, France

On site

20-11-2025