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NEC Software Solutions

NEC Software Solutions

www.necsws.com

12 Jobs

1,551 Employees

About the Company

Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide.

Our customers are national governments and international health bodies. They're also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.

Listed Jobs

Company background Company brand
Company Name
NEC Software Solutions
Job Title
Customer Operations Executive
Job Description
**Job Title** Customer Operations Executive **Role Summary** Provide high‑quality customer support for NHS hospital clients, managing helpdesk interactions, training on the AdviseInc Platform, and ensuring data quality and integrity. Collaborate with cross‑functional teams to improve customer experience and support product enhancements. **Expectations** - Deliver exceptional service through multiple channels (Helpdesk, email, chat, phone). - Maintain data accuracy for core applications and support analytics teams. - Train users and gather feedback for continuous improvement. - Work independently, multitask, and adapt to remote or hybrid environments. **Key Responsibilities** 1. Customer Service & Support - Respond, triage, and resolve client issues promptly. - Escalate complex problems as needed. - Provide training on the AdviseInc Platform via virtual sessions. - Relay user feedback to Engineering and Insights teams. 2. Data Quality & Management - Conduct weekly data quality checks on core applications. - Collaborate with clients to improve data standards. - Manage and administer third‑party operations apps (Helpdesk, CRM, etc.). - Assist insights team with data analytics and dataset preparation. 3. Operational Excellence - Monitor systems for issues, take immediate corrective action. - Support senior teams with ad‑hoc administrative tasks and projects. **Required Skills** - Proven customer support/service experience. - Strong written and verbal communication. - Excel or Google Sheets proficiency (basic formulas, pivot tables, VLOOKUP). - Detail‑oriented, comfortable handling data. - Collaborative, cross‑functional team player. - Proactive problem‑solving and multitasking. - Genuine interest in NHS health services. **Required Education & Certifications** - Degree desirable (healthcare, science, or related field) but not mandatory. - No specific certifications required. ---
Hemel hempstead, United kingdom
On site
27-11-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
Senior Front-End Developer (SC Cleared)
Job Description
**Job title** Senior Front‑End Developer (SC Cleared) **Role Summary** Lead the design, implementation, and delivery of production‑grade front‑end features, setting architecture and coding standards, while collaborating cross‑functionally to ship user‑centric products on schedule. Operate and maintain CI/CD pipelines, testing strategies, and performance metrics, ensuring high reliability and accessibility across web platforms. **Expectations** - Remote or hybrid work, requiring UK residency or eligibility for SC clearance. - Deliver high‑quality, maintainable code with rigorous testing coverage. - Mentor teammates and coach cross‑functional partners. - Own product health in production, managing incidents, rollbacks, and feature flags. **Key Responsibilities** - Lead end‑to‑end development of new features from design to production. - Define and enforce front‑end architecture, coding standards, patterns, and component reuse. - Own testing strategy: unit, integration, and end‑to‑end tests using Playwright, Jest, Cypress, etc. - Optimize performance and accessibility to meet Core Web Vitals and WCAG 2.2 AA. - Maintain CI/CD pipelines, monitor health, and handle incidents. - Collaborate with designers, product managers, QA, and back‑end engineers for incremental delivery. - Set realistic commitments, surface risks, and align stakeholders on scope and timelines. - Manage feature flags, canary releases, and rollback plans. - Document solutions, share knowledge, and strengthen team learning. **Required Skills** - Professional experience as a front‑end developer. - Expert in React (hooks, context, performance, modern patterns). - Proficient in TypeScript. - Strong experience with Next.js (SSR, SSG, ISR). - Deep knowledge of state management, code splitting, bundle optimisation. - Advanced testing/debugging with Playwright, Jest, Cypress, etc. - Mentoring and cross‑functional collaboration background. - Understanding of design systems and component libraries. - Leadership in multi‑environment delivery and technical feasibility assessments. - Git fluency with modern branching, conflict resolution, and PR reviews. - (Desirable) AWS/Azure cloud‑native delivery, storybook ownership, Figma, Mural, front‑end security basics. **Required Education & Certifications** - UK Security Check (SC) clearance required at start or eligibility to obtain SC. - Residency requirement for SC transfer. - No explicit degree requirement; strong emphasis on relevant professional experience and technical skillset.
United kingdom
Remote
Senior
05-12-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
Client Service Manager
Job Description
**Job Title** Client Service Manager **Role Summary** Manage the day‑to‑day delivery of contracted services to key customer accounts, ensuring compliance with SLAs and quality standards. Serve as the senior‑level liaison, overseeing cross‑functional coordination, risk management, service improvement, and revenue‑generation opportunities. **Expectations** - Deliver services that meet or exceed contractual SLAs. - Build and sustain high‑level customer relationships. - Produce accurate performance reports and lead service reviews. - Act as escalation hub for service incidents and issues. - Ensure new or amended services achieve agreed levels before production acceptance. - Manage risk to an acceptable level and minimise credit liabilities. - Promote clients to reference status where appropriate. **Key Responsibilities** - Oversee end‑to‑end service delivery and quality compliance. - Develop senior‑level customer relationships and align services with client IT/IS strategy. - Create Service Performance Reports and represent findings in Customer Service Reviews. - Calculate and manage service credits where applicable. - Collaborate with internal teams to document, monitor, and improve services via Service Improvement Plans. - Resolve escalations, ensuring outcomes align with contracts. - Communicate effectively with customers and internal service teams. - Accept and manage new or amended services into production at agreed levels. - Identify how service failures impact business‑critical processes and educate service teams. - Contribute to Customer Account Plans and contract deliverables. - Spot and pass new revenue opportunities to Sales Account Managers. - Manage risk, ensuring adherence to policies, procedures, and guidelines. - Reduce service credit liabilities through improvement and risk mitigation. **Required Skills** - ITIL v3 (minimum), ITIL v4 (desirable). - Strong written and oral communication. - Proven service‑management documentation and reporting. - Relationship management with senior stakeholders. - Remote‑working experience. - Analytical and problem‑solving ability. - Proficiency with IT Service Management tools. **Required Education & Certifications** - Bachelor’s degree or equivalent experience in an Engineering discipline. - ITIL certification (v3 or v4).
Nottingham, United kingdom
Remote
12-12-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
Product Specialist – ITSM Platform
Job Description
**Job title** Product Specialist – IT Service Management (ITSM) Platform **Role Summary** Provide technical leadership for the lifecycle of the enterprise ITSM platform, driving design, configuration, optimisation and continuous improvement. Align the system with ITIL v4, ISO 20000 and organisation-wide service delivery objectives, while mentoring multi‑regional teams and managing vendor relationships. **Expectations** * Own the platform from design to optimisation, ensuring it supports world‑class ITIL‑aligned services. * Balance short‑term fixes with long‑term strategic initiatives. * Maintain documentation, compliance, performance metrics and communication across stakeholders at all levels. **Key Responsibilities** - Design, configure and maintain ITSM workflows, dashboards and reports. - Apply technical architecture skills to implement and sustain platform functionality, including database schema understanding. - Ensure alignment with ITIL v4 and ISO 20000; produce and update certification‑ready processes. - Monitor performance using KPIs/CSFs, conduct reviews and recommend service improvement actions. - Mentoring & coaching distributed team members (UK & India). - Collaborate with ITIL process owners and business stakeholders to deliver end‑to‑end services. - Manage and nurture relationships with internal and external vendors/partners. - Produce and maintain OLAs, reports and operational documentation. - Communicate effectively at technical and executive levels. **Required Skills** - Proven experience leading or owning an enterprise ITSM platform (Ivanti, ServiceNow, BMC Remedy, Cherwell, or equivalent). - Strong command of ITIL v4 practices and ISO 20000 compliance. - Ability to design and implement technical solutions within ITSM tools. - Excellent stakeholder management, communication and mentoring abilities. - Analytical mindset focused on problem solving & continuous improvement. - Time‑management skills balancing tactical and strategic work. **Required Education & Certifications** - ITIL v4 Foundation certificate. - Eligibility for NPPV Level 3 + SC clearance (UK). **Desirable Certifications** - ITIL v4 Intermediate or equivalent advanced certifications.
Hartlepool, United kingdom
Hybrid
19-12-2025