Harris Global

About the Company

Harris Global are an award-winning Recruitment Consultancy specialising across IT and Business Change.
For over 12 years we have been partnering with many of the UK's well known organisations, FTSE listed companies and Tech Start-Up's, helping to grow their Technology and Change teams with the best contract and permanent talent.
Our recruiters are highly trained specialists within their sector ensuring they understand the needs of both clients and candidates.
We believe strong relationships create better results so we take a personal approach to recruiting.

Dedicated Teams Specialising in the following areas:
* Transformation Project across - IT/Digital & Business Change
* CRM/ERP/HR and Finance Transformation
* Software Engineering
* Data Engineering
* Infrastructure/Cloud/DevOp's
* IT/Cyber Security

Listed Jobs

Company Name

Harris Global

Job Title

Service Desk Analyst

Job Description

Job Title: Service Desk Analyst Role Summary: Provide first and second line support for MacOS and Windows devices, handling hardware, software, and application issues, managing user accounts and access requests, and escalating unresolved problems for resolution. Expectations: Deliver high‑quality technical support to end users, maintain seamless daily operations, and follow ITIL‑based processes. Must demonstrate experience in dual‑platform environments and strong customer‑service skills. Key Responsibilities: - Offer 1st/2nd line support for Mac and Windows devices - Troubleshoot hardware, software, and application issues - Manage user accounts, device provisioning, and access requests - Escalate complex issues and ensure timely resolution Required Skills: - Proven experience supporting MacOS and Windows in a service desk role - Strong customer service and communication abilities - Familiarity with ITIL‑based support processes - Problem‑solving and troubleshooting proficiency Required Education & Certifications: - None specified

Central london, United kingdom

On site

20-01-2026

Company Name

Harris Global

Job Title

Senior Product Manager

Job Description

Job title: Senior Product Manager Role Summary: Lead the product vision, strategy, and global rollout of a Salesforce CRM platform that provides a unified customer view across marketing, admissions, and digital engagement. Drive continuous improvement, data governance, and ROI through analytics and stakeholder collaboration. Expactations: ‑ Deliver measurable outcomes and ROI for CRM initiatives. ‑ Own the product roadmap, release cadence, and budget within the global CRM program. ‑ Coach and grow a cross‑functional CRM product team and enable regional adoption. Key Responsibilities: • Define and own CRM product strategy, roadmap, and continuous improvement plan. • Lead global rollouts, new releases, integrations, and platform optimizations. • Build and maintain a single customer view with strong data integrity and governance. • Design advanced dashboards, reporting, and conversion performance tracking. • Partner with marketing automation and digital teams to enhance customer engagement. • Manage external vendors, budgets, and business case delivery. • Coach and develop the CRM product team, supporting regional adoption. Required Skills: • Proven leadership experience managing a product team. • Deep expertise in CRM product management and Salesforce delivery. • Strong knowledge of customer engagement, marketing automation, and analytics. • Ability to manage large‑scale, multi‑region programs. • Excellent communication, stakeholder, and change‑management skills. • Data‑driven, strategic mindset focused on measurable ROI. Required Education & Certifications: • Bachelor’s degree in Business, Engineering, Computer Science, or related field. • Salesforce certifications (e.g., Salesforce Certified Administrator, Advanced Administrator, or Product Marketing Manager) preferred.

Central london, United kingdom

On site

Senior

04-02-2026