3Search

About the Company

3Search is a marketing and digital recruitment agency that puts you at the heart of everything we do.

Working across a wide variety of businesses across the UK and North America, we recruit marketing, communications, and digital professionals into all industries.

3Search was born from the desire to create a better customer experience in marketing and product recruitment. With over 800 Google reviews and a 5-star average, we're delivering the best recruitment experience you'll ever have.

Our consultants are your partners. Each of our specialist recruiters have an unrivalled knowledge of the skillset and industry they recruit for. Plus, to ensure our status as industry experts and to continue delivering an excellent recruitment experience every time, we’re dedicated to providing our people with ongoing training and learning opportunities.

Looking for up-to-date insight into the current job market, a new career opportunity or new talent to join your business? Get in touch for a no-strings-attached chat...

📧 sayhello@3search.co.uk

📞 London: 0204 5518 800
📞 Manchester: 0161 240 6313
📞 New York: +1 332 910 8809

Listed Jobs

Company Name

3Search

Job Title

Visual Designer

Job Description

**Job Title:** Visual Designer **Role Summary:** Transform complex data and editorial concepts into interactive visual experiences for digital storytelling in a fast-paced news environment. Support investigative and breaking news projects with innovative design solutions. **Expectations:** Candidates should demonstrate a strong digital design background in media or publishing, technical proficiency in interactive tools, and the ability to work rapidly under pressure in a collaborative newsroom. **Key Responsibilities:** - Design interactive digital features and immersive online articles. - Develop visual trackers and tools to support investigative reporting. - Create responsive, platform-optimized graphics for real-time news and long-form content. - Collaborate with journalists, editors, and developers to align visuals with editorial goals. **Required Skills:** - Expertise in Adobe Creative Cloud (Illustrator, Photoshop). - Proficiency in HTML, CSS, and JavaScript for interactive graphics. - Familiarity with visual platforms (Flourish, AI2HTML) preferred. - Strong ability to prioritize and deliver high-quality work under tight deadlines. **Required Education & Certifications:** - Bachelor’s degree in graphic design, visual communications, or related field. - Proven portfolio of digital design work in media or publishing contexts. - Certifications in front-end development or Adobe tools advantageous.

London, United kingdom

On site

11-03-2026

Company Name

3Search

Job Title

Customer Success Manager

Job Description

Job title: Customer‑Success Manager Role Summary: Commercially driven Customer Success Manager responsible for managing a portfolio of SMB to mid‑market clients across the entire customer lifecycle—onboarding, implementation, renewal, retention, and expansion—within a product‑led SaaS environment. Expectations: - Deliver high‑touch, results‑oriented service to ensure account growth and customer satisfaction - Build credibility quickly and influence upsell/renewal opportunities - Work collaboratively with sales, product, and support teams, driving continuous improvement Key Responsibilities: - Own the end‑to‑end customer journey from kickoff to renewal, ensuring smooth onboarding and adoption - Drive account expansion, renewal, and upsell initiatives while maintaining strong retention metrics - Conduct regular business reviews, identify growth opportunities, and develop account plans - Serve as a trusted advisor, addressing escalations, and ensuring timely resolution of client issues - Analyze usage data, generate insights, and recommend product or process improvements to stakeholders Required Skills: - 3–5 years of Customer Success, Account Management, or related client‑facing commercial role in SaaS, tech, or consulting - Deep understanding of customer lifecycle in a product‑led model - Strong commercial instincts, negotiation, and upsell strategies - Excellent communication, presentation, and stakeholder‑management abilities - Demonstrated ability to collaborate cross-functionally and influence outcomes - Data‑driven mindset; proficiency with CRM (e.g., Salesforce) and analytics tools Required Education & Certifications: - Bachelor’s degree (Business, Marketing, or related field) or equivalent professional experience - Professional certifications preferred: Certified Customer Success Manager (CCSM), or similar CS/Account Management credential.

London, United kingdom

On site

Junior

11-03-2026