- Company Name
- Servaada - a Wipro Company
- Job Title
- Chief Change Officer
- Job Description
-
**Job Title**
Chief Change Officer
**Role Summary**
Lead and govern all transformation and change initiatives across Servaada’s client portfolio, establishing a world‑class change capability and operating model that delivers data migrations, offshore transitions, technology transformations, and regulatory changes at scale.
**Expectations**
- Own the end‑to‑end delivery of each client’s change portfolio within budget and timelines.
- Build and scale a central Programme Office to manage inherited and new change projects.
- Champion a culture of continuous improvement and innovation throughout the organization.
- Maintain stakeholder alignment, ensuring client and internal priorities are balanced and risks mitigated.
**Key Responsibilities**
- Develop and execute a comprehensive change management strategy aligned with organizational and client objectives.
- Design and implement an operating model that supports long‑term vision and client needs.
- Deliver multidisciplinary change programmes that shift clients from current to target operating models, integrating technology, process redesign, and customer journey transformation.
- Manage budgets, benefits tracking, training, HR redundancy consultations, premises changes, and all project financials.
- Lead a cross‑functional team of client‑portfolio leads, overseeing planning, execution, and evaluation of transformation projects.
- Conduct impact assessments, risk mitigation, and reporting using data‑driven insights.
- Engage senior leadership and staff to secure change buy‑in and sustain momentum.
- Stay current on industry trends, emerging technologies, and best practices to inform the change agenda.
**Required Skills**
- Executive‑level change management, transformation, or organizational development experience, preferably in a UK regulated life‑and‑pensions context.
- Proven ability to lead large‑scale, cross‑functional programmes and complex portfolios.
- Strategic thinking with strong analytical and data‑interpretation skills.
- Deep knowledge of change management frameworks, tools, and methodologies.
- Excellent leadership, communication, negotiation, and stakeholder‑management abilities.
- Resilience, adaptability, and a proactive, innovative mindset.
**Required Education & Certifications**
- Bachelor’s degree in business, finance, or a related discipline (or equivalent experience).
- Advanced change management or transformation certification (e.g., Prosci PMP, ACMP, or equivalent) is highly desirable.