Blue Arrow - Glasgow

About the Company

Blue Arrow is the UK’s Best-Known Staffing Agency, placing tens of thousands of candidates into temporary and permanent jobs for employers in the transport, logistics, call centre, hospitality, manufacturing, retail and public sectors, each year.

Blue Arrow is the most searched recruitment agency on Google by name and has achieved unrivalled candidate reach from six decades of placing people in work. Blue Arrow’s candidate community spans five generations of jobseekers.

Blue Arrow is an award-winning employer that has been recognised as a Platinum Investor in People and is frequently among the Top 100 Best Companies to Work For. Blue Arrow is powered by its 350+ recruitment experts and market-leading technology.

Listed Jobs

Company Name

Blue Arrow - Glasgow

Job Title

IT Support

Job Description

Job title: IT Support Role Summary: Provide technical support to end users, maintain hardware and software, manage helpdesk tickets, and assist with installations to ensure reliable IT operations. Expectations: - Reliable, proactive, and customer‑focused. - Ability to work within a 35‑hour week and accommodate occasional out‑of‑hours or overnight deployments when required. - Strong communication skills and a willingness to collaborate across teams. Key Responsibilities: - Respond to helpdesk tickets and calls, diagnosing and resolving hardware, software, and connectivity issues. - Install, configure, and maintain desktops, laptops, and peripherals, including Windows, macOS, and common office software. - Manage user accounts, permissions, and groups in Active Directory or equivalent directory services. - Document solutions and maintain an up‑to‑date knowledge base. - Assist with IT projects and installations, including overnight or weekend deployments. - Monitor and report on hardware inventory, performance, and status. - Ensure compliance with security policies, perform routine backups, and support disaster recovery activities. - Provide basic end‑user training and guidance on best practices. Required Skills: - Proficiency in Windows and macOS troubleshooting. - Basic networking knowledge (LAN, Wi‑Fi, IP addressing). - Experience with Active Directory or similar directory services. - Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Freshservice). - Strong problem‑solving, analytical, and time‑management skills. - Excellent written and verbal communication. - Ability to work independently and within a team environment. Required Education & Certifications: - High school diploma or equivalent (or relevant post‑secondary education). - IT support certification (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate). - ITIL Foundation certification is a plus.

Glasgow, United kingdom

On site

20-02-2026