- Company Name
- St. Jude Children's Research Hospital - ALSAC
- Job Title
- Salesforce Data Coud Engineer (Software Engineer III)
- Job Description
-
**Job title**
Salesforce Data Cloud Engineer (Software Engineer III)
**Role Summary**
Lead the design, development, and deployment of scalable enterprise data solutions on Salesforce Data Cloud. Serve as a technical subject matter expert in identity resolution, data governance, and cross‑platform application integration, while mentoring junior engineers and ensuring secure, compliant data pipelines.
**Expectations**
- Deliver architecture and implementation for Data Cloud pipelines, unified profiling, and privacy‑safe activation.
- Maintain secure development practices, continuous improvement, and clear technical documentation.
- Mentor Software Engineers I‑II, providing code reviews and technical guidance.
- Collaborate with product, marketing, analytics, and CRM stakeholders to translate business requirements into technical solutions.
**Key Responsibilities**
1. **Data Cloud & Unified Profile Engineering**
- Design, build, and optimize Data Streams, DMOs, Data Graphs, and Calculated Insights.
- Define and tune deterministic/probabilistic identity resolution rulesets.
- Construct Segments and Activation flows across Marketing Cloud, Advertising, Sales/Service Cloud, and Commerce Cloud with privacy‑safe matching.
- Implement consent modeling, GDPR/CCPA controls, and data governance across ingestion, unification, storage, and activation.
2. **Data Engineering & Platform Reliability**
- Build and maintain CI/CD pipelines, automated data quality checks, monitoring, data lineage, and SLA reporting.
- Collaborate on lakehouse federation and zero‑copy patterns using Amazon Redshift, Databricks, and related analytics platforms.
- Architect ETL/ELT processes with SQL, Kafka/Kinesis, REST/GraphQL APIs, and microservices.
- Conduct root cause analysis and resolve complex technical issues across interconnected systems.
3. **Application Development & Leadership**
- Apply best practices across front‑end, back‑end, and data layers, ensuring code quality and security.
- Develop, test, debug, document, and maintain complex applications supporting enterprise systems.
- Engage with users, analysts, and cross‑functional teams to capture requirements and validate enhancements.
4. **Continuous Learning & Technical Governance**
- Stay current with industry trends, emerging technologies, and Salesforce ecosystem advancements.
- Maintain comprehensive documentation (flowcharts, diagrams, data dictionaries, design specs) for operational continuity.
**Required Skills**
- 5+ years data engineering, CRM, or CDP experience; 2+ years Salesforce Data Cloud or equivalent enterprise CDP.
- Proficient SQL; hands‑on with Data Cloud entities (DMOs, Data Streams, Data Graphs, Insights, Segments, Activation).
- Experience activating audiences across Marketing Cloud, Advertising, Sales/Service Cloud, or Commerce Cloud.
- ETL/ELT pipeline design, streaming technologies (Kafka, Kinesis), REST/GraphQL APIs, Git‑based CI/CD.
- Strong understanding of identity resolution, data governance, consent modeling, and privacy compliance (GDPR/CCPA).
- Excellent problem‑solving, communication, and mentorship abilities.
**Required Education & Certifications**
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Mathematics, or related field (5–8 years technical programming experience).
- Salesforce certifications (e.g., Data Cloud Developer, Platform Developer) preferred.