Practice Better

1 Job

82 Employees

About the Company

Holistic practices should never have to choose between exceptional client care and sustainable business growth. Whether in private or group practice, practitioners need an EHR that fuels both the well-being of their clients and the success of their practice.

Practice Better is that EHR.

We empower practitioners with cutting-edge tools for nutrition, lifestyle medicine, accessibility, accountability, and ongoing care—helping them drive better health outcomes.

But we don’t stop there.

We address the #1 challenge in private practice—client growth—by equipping practitioners with the strategies and resources to attract, retain, and serve clients more effectively. With AI and automation, Practice Better eliminates tedious admin, giving practitioners more time to focus fully on clients and growth—no compromises.

With a global community of 50,000+ practitioners leading the charge in prevention and whole-person care, Practice Better isn’t just a platform—it’s a movement.

Together, we’re redefining health and building a future where holistic care thrives.

Listed Jobs

Company Name: Practice Better
Job Title: Payment Specialist
Job Description: Job title: Payment Specialist Role Summary: Strategic, customer‑focused Payment Specialist who blends technical merchant‑account support with consultative engagement to increase platform adoption and customer success. Expectations: Deliver prompt, accurate resolution of merchant‑account inquiries; conduct ≥20 consultation calls monthly; proactively identify and address adoption barriers; maintain detailed support documentation; collaborate cross‑functionally to enhance service delivery. Key Responsibilities: • Respond to merchant account inquiries with diagnostic precision. • Provide consultative guidance on payment best practices. • Conduct minimum 20 customer consultation calls each month. • Identify engagement opportunities through pattern recognition and root‑cause analysis. • Collaborate with Customer Service and Operations to ensure seamless support. • Troubleshoot technical payment processing issues and furnish actionable solutions. • Document all customer interactions and maintain accurate records in support systems. • Contribute to development of knowledge‑base articles and best‑practice resources. Required Skills: • Bachelor’s or Associate’s degree. • 3–5 years of experience in customer service, account management, sales, or payment support. • In‑depth understanding of merchant services, payment processing workflows, and compliance. • Strategic and consultative mindset; ability to uncover root causes. • Strong problem‑solving and analytical questioning. • Excellent written and verbal communication. • Proven track record of building customer relationships and driving adoption. • Self‑motivated, capable of working independently and collaborating across teams. Bonus: Stripe or other payment processor experience; Zendesk and HubSpot familiarity; SaaS or fintech background. Required Education & Certifications: Bachelor’s or Associate’s degree in relevant field.