ASK4

About the Company

ASK4: Empowering connected living and working spaces

Specialist managed Internet service provider for multi-tenant buildings.

ASK4 is a European company, dedicated to delivering full fibre managed Internet solutions and IT services for multi-tenant accommodation. Our mission is to help people to live life and work productively.

360,000+ customers
$60bn value of assets served
12 countries

ASK4 Services: Comprehensive connectivity solutions

Managed Internet
ESG Technology and reporting
Managed IT support (solutions available independently or in combination)

Working with multi-tenant sectors

Student accommodation
Build-to-rent
Later living

Why ASK4?

Specialist expertise – Over 25 years of experience in delivering multi-tenant connectivity solutions
Scalable, future-proof networks – Supporting IoT, smart buildings, and evolving digital demands
24/7/365 multilingual customer support – Ensuring seamless service and user satisfaction
Trusted by leading property operators – Proven track record in student, residential, and co-living sectors

ASK4 - Live. Work. Connected.

Listed Jobs

Company Name

ASK4

Job Title

First Line Support Engineer

Job Description

**Job Title:** First Line Support Engineer **Role Summary:** Provide first‑line technical support for internet services, handling customer inquiries via phone, email, and chat. Diagnose and resolve connectivity and account issues, escalating complex problems to second‑line teams. Maintain accurate ticket records and contribute to a smooth customer experience. **Expectations:** - Deliver timely, courteous service to a diverse global customer base. - Complete thorough technical training and continuously update knowledge. - Escalate unresolved issues promptly while maintaining high first‑contact resolution. **Key Responsibilities:** - Monitor and respond to phone, email, and live chat support channels. - Diagnose and resolve technical faults and account‑related issues. - Log incidents in the ticketing system, ensuring accurate documentation. - Escalate complex problems to second‑line support with clear context. - Assist customers with account setup, login, and service activation. - Maintain customer account administration tasks. **Required Skills:** - Excellent written and verbal communication. - Strong customer‑service orientation and problem‑solving ability. - Experience with service‑desk ticketing systems (preferred). - Basic networking and operating‑system knowledge (bonus). - Proactive in identifying issues and proposing solutions. - Multilingual capability advantageous; Spanish a plus. **Required Education & Certifications:** - High school diploma or equivalent. - No specific certifications required; technical training will be provided.

Sheffield, United kingdom

On site

10-02-2026