NeosAlpha Technologies

About the Company

NeosAlpha: Your Trusted Partner in IT Consulting and Digital Transformation

Founded in the UK in 2017, NeosAlpha is a niche IT consulting and services company, that delivers cutting-edge solutions to clients across the UK, USA, Australia, and Europe. Our techno-functional experts bring decades of experience in:

• Intelligent Automation & AI-driven Integrations
• Cloud, SaaS & Enterprise Digital Modernisation
• API & Microservices Engineering
• Advanced Data Engineering and Management


At NeosAlpha, we believe in a consultative approach—understanding that every business is unique, so solutions must be tailored accordingly. We provide flexible delivery models designed to meet each client's specific needs, ensuring cost-effective solutions to modernise and transform digital ecosystems.

Our expertise spans across a wide range of technologies, including Dell Boomi, Salesforce, NetSuite, Google cloud services like apigee, BigQuery, Looker, Microsoft Azure services like Logic Apps, Service Bus, Data Factory, custom applications development and maintenance, and independent testing services (QA).

Boomi Partner Excellence
NeosAlpha has been recognised as a Boomi Partner Award winner for three consecutive years (2021,2023,2023), a testament to our dedication to delivering seamless cloud integration, Boomi MDH, Boomi Flow, and API solutions. Our expertise in Boomi’s platform makes us a trusted partner for businesses seeking efficient, scalable, and innovative integration strategies.

With a focus on digital transformation and enterprise integration, we are committed to driving success for our clients.

Listed Jobs

Company Name

NeosAlpha Technologies

Job Title

Client Account Manager/Customer Success Manager

Job Description

**Job Title:** Client Account Manager / Customer Success Manager **Role Summary:** Act as the primary strategic partner for a portfolio of enterprise clients, driving adoption, renewal, and expansion of NeosAlpha’s IT consulting and cloud services solutions. Ensure maximum client value while sustaining long‑term account health and revenue growth. **Expactations:** - Maintain or increase revenue from existing accounts through renewals, extensions, upsells, and cross‑sell initiatives. - Deliver measurable improvements in client satisfaction and retention, achieving target Net‑Promoter Score and churn metrics. - Provide proactive, data‑driven insights to clients and internal teams to accelerate adoption of iPaaS, API Management, ERP, data, and AI platforms. **Key Responsibilities:** - Own and grow a portfolio of high‑value customer accounts. - Lead contract renewal and commercial discussions, collaborating with sales and finance. - Identify and close upsell and cross‑sell opportunities aligned with client success. - Build and maintain relationships with senior and C‑level stakeholders. - Serve as the client advocate within the organization, sharing feedback with product, marketing, and leadership. - Resolve escalations and coordinate with support, product, and operations to ensure timely issue resolution. - Maintain accurate account plans, success metrics, and forecasts in CRM and CS tools. **Required Skills:** - 6+ years in account management, customer success, or similar role within IT consulting or services. - Proven track record of managing renewals, driving account growth, and achieving high retention. - Strong commercial acumen; ability to balance customer value with revenue objectives. - Excellent stakeholder management, negotiation, and communication skills, with experience interacting at C‑level. - Data‑driven mindset; proficiency in CRM (e.g., Salesforce) and customer success platforms. - Strong problem‑solving and escalation management capabilities. **Required Education & Certifications:** - Bachelor’s degree (graduation) in Business, Information Technology, or related field. - No specific certifications required.

Maidenhead, United kingdom

Hybrid

Mid level

10-02-2026