The Pew Charitable Trusts

About the Company

For more than 75 years we have used data to make a difference—addressing the challenges of a changing world by illuminating issues, creating common ground, and advancing ambitious strategies that lead to tangible progress. Through rigorous inquiry and knowledge sharing, we inform and engage public-spirited citizens and organizations, linking diverse interests to pursue common cause. We are a dedicated team of researchers, communicators, advocates, subject matter experts, and professionals working on some of today’s big challenges – and we know we are more effective and creative collectively than we are individually. With Philadelphia as our hometown and the majority of our staff located in Washington, D.C., our U.S. and international staff find working at Pew personally and professionally rewarding.

Wise stewardship of resources allows Pew employees to pursue work that strategically furthers our mission in significant and measurable ways. We collaborate with a diverse range of philanthropic partners, public and private organizations, and concerned citizens who share our interest in fact-based solutions and goal-driven initiatives to improve society. Pew attracts top talent, people of integrity who are service-oriented and willing to take on challenging assignments. We provide competitive pay and benefits, a healthy work-life balance, and a respectful and inclusive workplace. Pew employees are proud of their colleagues, proud of where they work, and proud of the institution’s reputation.

Listed Jobs

Company Name

The Pew Charitable Trusts

Job Title

Manager, CRM Application, Salesforce

Job Description

**Job title** Manager, CRM Application, Salesforce **Role Summary** Own and lead the strategic direction and daily operations of the Salesforce platform, ensuring alignment with business objectives, stakeholder engagement, and continuous platform improvement. **Expactations** - Deliver a measurable, value‑driven CRM strategy that supports organizational performance. - Lead cross‑functional collaboration and governance to prioritize initiatives and secure stakeholder buy‑in. - Manage a high‑performing team and vendor ecosystem while maintaining budget and contract compliance. **Key Responsibilities** - Serve as platform owner, defining governance models and engagement strategies. - Build, maintain, and communicate a platform roadmap; prioritize requests based on impact and value. - Guide stakeholders and senior leadership on technical solutions to business challenges. - Lead, coach, and evaluate a Salesforce team; conduct task assignment and performance reviews. - Align CRM initiatives with IT priorities and broader enterprise goals. - Manage vendor relationships, contracts, and budget planning for Salesforce activities. - Capture usage metrics, analyze platform health, and report insights to leadership. **Required Skills** - Minimum 8 years of professional experience with at least 4 years in Salesforce or similar CRM platforms. - Proven project or operations management experience, including cross‑functional collaboration. - Strong business analysis, requirements gathering, and systems support strategy. - Effective communication, stakeholder management, and influence skills. - Leadership aptitude: team management, performance coaching, and results orientation. - Ability to drive adoption of emerging technologies and translate them to business value. **Required Education & Certifications** - Bachelor’s degree (or equivalent experience). - Salesforce certifications preferred: Administrator, App Builder, or Architect. - Experience in nonprofit or advocacy‑driven environments is a plus.

Washington, United states

Hybrid

Senior

18-02-2026