Lawfront

www.lawfront.com

1 Job

83 Employees

About the Company

Lawfront is committed to growth, innovation and support for its constituent leading regional law firms – Brachers, Farleys, Fisher Jones Greenwood, Nelsons, Slater Heelis and Trethowans.

Backed by private equity fund Blixt, our vision is to build a high-quality, national business, devoted to its people and retaining the best in the profession to provide the best possible service to clients.

We support our regional firms to achieve their ambitions through investment in people, technology, office infrastructure, cross-group collaboration and further local acquisitions, with the support of a highly experienced central team.

Listed Jobs

Company Name: Lawfront
Job Title: Service Desk Analyst – M365
Job Description: **Job Title:** Service Desk Analyst – M365 **Role Summary:** Provide first‑line technical support for Microsoft 365 and Windows environments, resolve incidents and service requests within defined SLAs, and maintain documentation. Serve as a point of contact for end‑users, assist with onboarding/off‑boarding, and collaborate with higher‑level support teams. **Expectations:** - Deliver prompt, courteous support via phone, email, and ticketing system. - Meet or exceed SLA targets for incident resolution and request fulfillment. - Accurately log and track all tickets, ensuring clear communication and timely escalation when needed. - Maintain up‑to‑date knowledge of M365, Windows OS, and basic networking to troubleshoot effectively. - Uphold professional conduct and contribute to a positive customer experience. **Key Responsibilities:** - Respond to and resolve first‑line IT issues (hardware, software, network, applications). - Manage user accounts, password resets, and access requests in Active Directory/M365. - Support onboarding and off‑boarding activities, including device provisioning and de‑provisioning. - Monitor system alerts; respond to outages or performance degradations. - Escalate unresolved tickets to 2nd/3rd line teams with detailed information. - Maintain accurate incident and resolution documentation. - Provide support to internal IT leads as required. - Occasionally travel to group sites (full driving licence required). **Required Skills:** - 1+ year experience in a helpdesk or IT support role. - Strong knowledge of Windows operating systems and Microsoft 365 suite. - Familiarity with Active Directory, basic networking concepts, and ticketing tools (e.g., Halo). - Excellent verbal and written communication skills. - Strong analytical and problem‑solving abilities. - Ability to work independently while managing multiple tasks. - Full, clean driving licence. **Required Education & Certifications:** - Minimum: High school diploma or equivalent; further education in IT (A‑Level, Associate’s, or Bachelor’s) preferred. - Relevant certifications (e.g., Microsoft 365 Fundamentals, CompTIA A+, ITIL Foundation) are advantageous but not mandatory.