Zendbox | eCommerce Fulfilment Specialist

About the Company

Zendbox has built an unrivalled reputation for providing a game-changing fulfilment solution to eCommerce brands. Our mission is to help online businesses simplify their eCommerce operations so they can save costs, maximise their time, and deliver the best fulfilment experiences to their customers. This grants online brands the freedom to focus on what matters most: growing and scaling their business.

With our award-winning 3PL service, we take care of the whole fulfilment process for eCommerce businesses, including:

Picking, packing & shipping
Warehousing & inventory management
↪ Customer returns management

...and so much more!

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Here's how Zendbox works:

#1: We connect to your eCommerce channels
#2: Send your stock to our world-class fulfilment centres
#3: Sell to your customers worldwide
#4: We pick & pack your orders
#5: We dispatch your orders
#6: Your customers are delighted!

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Are you ready to elevate the fulfilment experience for your customers? Get in touch today!

Listed Jobs

Company Name

Zendbox | eCommerce Fulfilment Specialist

Job Title

Implementation & QA Specialist

Job Description

**Job Title** Implementation & QA Specialist **Role Summary** Oversee end‑to‑end quality assurance of software releases and drive technical onboarding for new clients, ensuring flawless integration of e‑commerce platforms with the company’s WMS and internal systems. **Expectations** - Deliver comprehensive functional and regression test coverage for each release. - Serve as the primary technical lead during client go‑live, ensuring 100 % data integrity and smooth system adoption. - Advocate for user experience, raising issues and recommending enhancements to maintain intuitive tools. **Key Responsibilities** - Execute manual and regression test plans, capture defects in Jira, and collaborate with the development team to resolve issues. - Configure and validate API integrations with Shopify, Magento, WooCommerce, and internal WMS, testing orders, SKUs, inventory sync, and data mapping. - Set up and manage client accounts in WMS and customer portals; troubleshoot permissions and access problems. - Lead platform administration for core business systems (HubSpot, HappyFox, Zendesk). - Develop and maintain technical how‑to guides and knowledge‑base articles for customers. **Required Skills** - Proven functional and regression testing experience; strong bug‑reporting in Jira. - Hands‑on knowledge of e‑commerce back‑end platforms (Shopify, Magento, WooCommerce) and API/Plugin data flows. - Analytical aptitude for data mapping between external systems and internal WMS. - Experience administering CRM or support tools (HubSpot, HappyFox, Zendesk). - Excellent detail orientation, client‑facing communication, problem‑solving, and user‑advocacy mindset. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience). - QA certifications (e.g., ISTQB, CSTE) preferred but not mandatory.

Paddock wood, United kingdom

Hybrid

13-02-2026