- Company Name
- MaxHealth
- Job Title
- Production Support Data Analyst- 3 Month Assignment
- Job Description
-
**Job Title:** Production Support Data Analyst (3‑Month Assignment)
**Role Summary:**
Provide day‑to‑day support for live production data systems, ensuring data accuracy, availability, and performance. Resolve incidents, conduct root‑cause analysis, and collaborate with clinical, operational, and technical stakeholders to maintain system integrity and drive process improvements.
**Expectations:**
* Deliver reliable data services for clinical quality, performance reporting, and value‑based care initiatives.
* Respond promptly to incidents, communicate status to stakeholders, and provide clear post‑mortem documentation.
* Maintain and enhance runbooks, knowledge base, and automation scripts.
**Key Responsibilities:**
* Monitor and triage production incidents using ticketing systems (Fresh Service, ServiceNow, JIRA).
* Escalate issues to analytics, engineering, or business teams and coordinate resolution.
* Use SQL/T‑SQL to investigate data discrepancies, validate inputs/outputs, and perform root‑cause analysis.
* Analyze logs, alerts, and script outputs to diagnose problems and implement short‑term fixes.
* Support system changes, including cutover planning, data migrations, and model changes.
* Participate in deployment activities and on‑call rotations for after‑hours support.
* Identify recurring issues, propose long‑term process improvements, and automate manual tasks.
* Maintain detailed documentation of data processes, workflows, and architecture.
* Liaise with data engineering, BI, and business stakeholders; provide status updates and incident reports.
**Required Skills:**
* 2‑5 years of data support or production support experience.
* Proficient SQL/T‑SQL (debugging procedures, views, transformations).
* Hands‑on experience with ETL or data integration tools (Azure Data Factory, SSIS, or similar).
* Experience supporting healthcare datasets (claims, eligibility, encounters).
* Strong analytical, problem‑solving, and attention‑to‑detail abilities.
* Familiarity with Git/DevOps version control.
* Excellent written and verbal communication; ability to explain technical issues to non‑technical stakeholders.
* Knowledge of HIPAA compliance and secure data handling.
**Required Education & Certifications:**
* Bachelor’s degree in Information Systems, Computer Science, Data Analytics, or equivalent work experience.
* No specific certifications required, but familiarity with Azure, Power BI, or similar tools is advantageous.