- Company Name
- Suger
- Job Title
- Senior Product Manager
- Job Description
-
**Job Title:** Senior Product Manager
**Role Summary:**
Lead strategy, roadmap, and delivery of AI‑driven automation features within a B2B SaaS revenue platform. Partner with engineering, design, GTM, and customers to create reliable, data‑centric products that optimize pricing, contracting, billing, and compliance workflows at cloud‑scale.
**Expectations:**
- 5+ years product management experience in B2B SaaS, developer platforms, or enterprise software.
- Proven ability to own end‑to‑end product lifecycle for complex, data‑intensive systems.
- Strong communication and stakeholder‑alignment skills across technical and non‑technical teams.
- Data‑driven decision making; comfortable defining and tracking success metrics.
- Ability to work in a fast‑moving, cross‑functional environment and influence roadmap.
**Key Responsibilities:**
- Define vision, strategy, and roadmap for AI‑enabled workflow automation.
- Design and iterate end‑to‑end user journeys for AI‑powered features.
- Gather qualitative and quantitative customer feedback; support onboarding/troubleshooting as needed.
- Set and monitor success metrics (adoption, accuracy, efficiency gains, customer outcomes).
- Collaborate with engineering to test, validate, and ship reliable AI products with transparency.
- Ensure product decisions balance customer impact, system reliability, and engineering complexity.
**Required Skills:**
- Product lifecycle management (discovery, prototyping, launch, iteration, monitoring).
- Critical thinking and problem‑solving in complex backend or data‑dependent contexts.
- Data analysis and hypothesis validation (e.g., A/B testing, metric tracking).
- Excellent written and verbal communication; cross‑functional collaboration.
- Familiarity with SaaS billing, sales operations, or cloud marketplace integrations (Salesforce, HubSpot, etc.) – strong plus.
- Experience with AI/ML product development, automation, APIs, or data‑intensive systems – strong plus.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Computer Science, Engineering, or related field (required).
- Advanced degree (MBA, MSc) or product management certifications (e.g., Pragmatic, AIPMM) – preferred but not mandatory.