RATPgroup

About the Company

The RATP Group is the world's third largest public transport company, carrying 12 million people every day in France and around the world. It boasts unrivalled experience in design, project management, operation and maintenance of all types of urban and suburban transport, making it an industry leader called upon around the globe for its expertise. The RATP Group already operates in 15 countries through 100 subsidiaries and is stepping up its international expansion through some major projects worldwide.

The RATP Group is also a strong proponent of sustainable mobility. It has the know-how to meet new service quality challenges by anticipating new passenger expectations in terms of information, accessibility, safety, regularity and service innovation.

The RATP Group at a glance:

- 71,000 employees

- Operations in 15 countries

Specialisations:

Operation, maintenance and engineering of passenger transport networks: urban and suburban transport (train, metro, tramway, bus)

Listed Jobs

Company Name

RATPgroup

Job Title

Product Owner ServiceNow & Référentiels F/H (DSI/FAB)

Job Description

**Job Title** Product Owner ServiceNow & Reference Models (F/M) **Role Summary** Drive the strategic evolution of IT Service Management (ITSM) and enterprise reference models within a digital product unit. Own and prioritize product backlog, guide product lifecycle from concept to operation, and deliver continuous improvement of ServiceNow-based services to internal stakeholders. **Expectations** Be a strategic thinker with strong communication skills, capable of driving cross‑functional initiatives, managing significant budgets, and coordinating multidisciplinary teams to ensure high‑quality service delivery. **Key Responsibilities** - Own vision and roadmap for ITSM & Reference Model products. - Manage product backlog, user stories, and release cadence using agile tools. - Define and refine service offerings, drive product improvements, and monitor key performance indicators. - Collaborate with clients and business users to capture requirements, validate solutions, and identify optimization opportunities. - Lead project initiatives, ensuring alignment with product strategy and agile practices. - Coordinate with the Technical Lead to execute tasks for a 6‑12 person team (internal and external). - Manage budgets exceeding €1 M, negotiate with multiple vendors, and maintain contractual compliance. - Ensure operational readiness and continuous governance of ServiceNow solutions in partnership with the Technical Lead. **Required Skills** - ITIL V4 knowledge (certification mandatory). - ServiceNow expertise (ITSM, HAM, FSM, CSM) and certification in CSA, CTA, CIS or equivalent. - Experience with Squash TM, TestLink, and Jira for backlog & testing management. - Data modeling, CMDB governance, and enterprise reference architecture. - Public and hybrid cloud platforms. - Agile methodology, Lean management, and product ownership practices. - Project and budget planning, stakeholder management, and team facilitation. - Excellent written & verbal communication, analytical reasoning, and prioritization. **Required Education & Certifications** - Minimum of a Bachelor +5 degree in Digital, Information Systems, or related field. - ITIL V4 certification required. - ServiceNow certification (CSA, CTA, CIS or equivalent) required.

Paris, France

Hybrid

06-11-2025

Company Name

RATPgroup

Job Title

Data Scientist F/H

Job Description

**Job title** Data Scientist **Role summary** Lead data‑science initiatives by identifying, prioritising and delivering high‑impact projects, ensuring end‑to‑end delivery, production deployment and stakeholder engagement. Contribute to the data‑science community through knowledge sharing and development of training content. **Expections** - Deliver robust data‑science solutions that align with business objectives. - Partner with technical and business teams to translate requirements into scalable models. - Maintain technical excellence and promote best practices across projects. - Share results and insights through presentations and demos. - Support continuous improvement of the data‑science centre of excellence (CE Data). **Key responsibilities** 1. Identify, qualify, and prioritise data‑science use cases with high business value. 2. Own end‑to‑end project delivery, from modelling to production deployment, following the CE Data delivery framework and coding standards. 3. Collaborate with infrastructure teams for build, run support and integration into business processes. 4. Facilitate project meetings (kick‑offs, sprint reviews, steering committees) and serve as interface between technical and business stakeholders. 5. Communicate outcomes internally and externally through presentations, demos, and documentation. 6. Participate in CE Data cross‑functional activities: expert missions, training material creation, offer development, and community event facilitation. **Required skills** - Advanced mathematics, statistics, and AI expertise (operations research a plus). - End‑to‑end data engineering and analytics: data collection, cleaning, transformation, and exploration. - Production‑ready model development and deployment in an industrial setting. - Proficiency in Python (including libraries such as pandas, scikit‑learn, TensorFlow/PyTorch) and experience with PySpark, SQL, and Git. - Strong communication skills to explain technical concepts to non‑technical audiences. - Collaborative stakeholder management and agile project facilitation. **Required education & certifications** - Master’s degree (BAC+5) or equivalent in Data Science, Applied Mathematics, Statistics, Computer Science, or related field. - Minimum 4 years of professional experience in a data‑science role. ---

Paris, France

Hybrid

Junior

18-11-2025

Company Name

RATPgroup

Job Title

Inspecteur d'ouvrages d'art (TS) Nuit F/H

Job Description

**Job Title** Civil Works Inspector – Advanced Technician (Night Shift) **Role Summary** Conduct detailed inspections and periodic visits of civil engineering works over the night shift. Identify compliance issues, recommend interventions, and ensure technical documentation is complete and accurate. **Expectations** - Work independently and rigorously during 22:30‑06:00 shift, including travel across the network. - Collaborate with sector managers and technical teams to plan and execute inspections. - Provide technical advice when requested. **Key Responsibilities** - Respond to reports and urgent dispatches. - Prepare annual inspection schedules with sector leads. - Perform complex bi‑annual detailed inspections and routine visits. - Draft minutes of inspection meetings in line with study officer requirements. - Issue follow‑ups: urgent intervention requests, small‑scale repair proposals, major maintenance plans, or requests for additional expertise. - Verify technical content of asset dossiers. - Participate in technical innovation initiatives. - Serve as technical liaison for the sector, offering opinions or recommendations as needed. **Required Skills** - Strong attention to detail and self‑stability. - Team‑oriented and accountable for responsibilities. - Proficient with Office suite and AutoCAD. - Excellent written and verbal communication in French (English preferred). **Required Education & Certifications** - Minimum Bac+2 / 3 in Construction, Civil Engineering, or related field (experience considered). ---

Fontenay-sous-bois, France

On site

19-11-2025

Company Name

RATPgroup

Job Title

Service Delivery Manager F/H

Job Description

Job title: Service Delivery Manager F/H **Role Summary** Manage end‑to‑end service delivery for complex IT and telecommunications systems. Draft, update, and monitor service contracts (SLA) while ensuring client satisfaction, quality of service metrics, and continuous improvement. Lead reporting, client communication, change impact management, cost definition, and obsolescence management. **Expectations** - Minimum 8 years of progressive experience in complex IT/telecom environments. - Strong understanding of operations, maintenance, supervision and support processes. - Knowledge of IT and telecommunications architecture, integration and qualification procedures. - Familiarity with service contract drafting and interpretation. - Proficient in ITIL concepts; certification is an advantage. - Experience in project management fundamentals (planning, cost control, risk management). - Excellent interpersonal, stakeholder management and communication skills. - Autonomy, analytical mindset, drafting and synthesis capabilities. - Willingness to travel as required. **Key Responsibilities** - Develop and update service contracts (SLA) with clients. - Drive contract performance during operations: reporting, meetings, issue escalation. - Maintain client relationship: regular reviews, proactive communication of incidents, action plans. - Produce QoS indicators and dashboards for senior management; analyze results, propose improvement plans. - Manage change impact on service levels, coordinating internal and sub‑contractor agreements. - Assist in pricing model definition for managed services/systems. - Lead obsolescence governance: alert clients, identify funding, integrate into investment plans. **Required Skills** - Service delivery & contract management. - Quality of service monitoring and continuous improvement. - Client relationship management. - Change impact analysis and mitigation. - Cost definition and financial analysis. - Obsolescence risk assessment. - Strong communication, negotiation, and presentation. - Team collaboration across multiple functions. - Self‑direction and decision ownership. **Required Education & Certifications** - Minimum Master’s degree (Bac+5) in Information Technology, Engineering or related field. - ITIL Foundation certification (preferred). - Additional certifications in project management or telecom architecture are advantageous.

Noisy-le-grand, France

Hybrid

Senior

19-11-2025