- Company Name
- Jollyes Pets
- Job Title
- Information Technology Manager
- Job Description
-
**Job Title**
Information Technology Manager (Interim)
**Role Summary**
Serve as interim IT Leader for 3 months, overseeing day‑to‑day IT operations, helpdesk team, retail store support, and new store readiness. Ensure continuity, stability, and service quality across Microsoft 365, Azure-hosted systems, and retail POS, while acting as the primary escalation point for technical issues and vendor coordination.
**Expectations**
- Deliver uninterrupted IT services during a paternity leave period.
- Maintain SLA compliance and efficient ticket handling.
- Lead IT readiness for new store openings, coordinating contractors and service providers.
- Proactively monitor infrastructure, apply security best practices, and drive continuous improvement initiatives.
**Key Responsibilities**
1. **Team & Operations Management** – Lead and coach a 3‑person helpdesk, set priorities, monitor SLA performance, and resolve escalations.
2. **Retail Store IT Support** – Troubleshoot POS, networking, and devices, ensuring minimal downtime for all stores.
3. **New Store Readiness** – Complete IT checklists (accounts, devices, networking, services) ahead of opening; coordinate with contractors and MSP.
4. **Infrastructure & Systems Management** – Oversee Azure‑hosted VMs, host‑server stability, Microsoft 365 admin, user lifecycle, and permission management.
5. **Security & Compliance** – Enforce security standards, manage user access controls, respond to alerts, and maintain data protection practices.
6. **Documentation & Improvement** – Produce accurate IT process documentation, identify workflow enhancements, and report on performance metrics to management.
7. **Vendor & Stakeholder Coordination** – Liaise with MSP, third‑party vendors, and internal stakeholders for timely problem resolution and project execution.
**Required Skills**
- Proven experience in IT operations and team leadership.
- Strong knowledge of retail IT: POS systems, store networking, Wi‑Fi, VPNs, and device management.
- Proficiency with Microsoft 365 administration (Teams, SharePoint, user and access management).
- Experience with MDM solutions (e.g., ManageEngine).
- Solid understanding of SQL Server troubleshooting and basic network troubleshooting.
- Familiarity with Azure monitoring, escalation processes, and Teams Meeting Room / AV support.
- Excellent communication, customer‑focus, and crisis‑management abilities.
- Ability to balance helpdesk duties, store support, projects, and vendor coordination.
**Required Education & Certifications**
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).
- Desirable certifications: Microsoft 365 Administrator, Azure Fundamentals, CompTIA Network+, ITIL Foundation.
Waltham abbey, United kingdom
Hybrid
03-12-2025