- Company Name
- Akiem
- Job Title
- Head of IT Technical Infrastructures & Support M/F
- Job Description
-
**Job Title**
Head of IT Technical Infrastructures & Support
**Role Summary**
Lead and manage the group’s IT infrastructure, technology support, and security operations across multiple entities. Define and enforce technical standards, develop a unified architecture roadmap, and ensure high availability, performance, and compliance with regulatory and security requirements. Supervise a distributed team, coordinate with senior stakeholders, and control CAPEX/OPEX for infrastructure and support assets.
**Expectations**
- Deliver a reliable, secure, and standardized IT foundation supporting business growth.
- Translate business strategy into actionable, cost‑effective infrastructure plans.
- Maintain continuous monitoring, incident response, and preventive maintenance of all technical resources.
- Manage vendor relationships and procurement in line with security and GDPR policies.
- Provide executive reporting on infrastructure health, budget status, and compliance outcomes.
**Key Responsibilities**
- Define, publish, and enforce group-wide infrastructure standards for telecom, network (WAN/LAN/Wi‑Fi), servers, data centers, cloud, Office 365, and end‑user devices.
- Lead the operational implementation of approved technical strategy and the harmonization of disparate company systems.
- Oversee the technical aspects of major application projects (e.g., ERP deployments).
- Manage a distributed technical team, ensuring alignment across France and German entities.
- Coordinate with CISO, Group DPO, auditors, and other stakeholders on security controls, vulnerability management, patching, and Disaster Recovery.
- Maintain the 3‑year technical architecture plan and ensure alignment with the business roadmap.
- Conduct regular audits, inventory management, user account reviews, and compliance checks.
- Manage IT infrastructure purchases, contracts, and vendor performance, ensuring security, GDPR, and ITGC compliance.
- Control CAPEX and OPEX budgets related to technical infrastructure and support services.
**Required Skills**
- Proven leadership in IT infrastructure, networking, and data center operations.
- Strong knowledge of cloud services (public/private), virtualization, and data center design.
- Experience with ITIL, PMI/PMI‑PMP, COBIT, and cybersecurity frameworks (ISO 27001, NIST, etc.).
- Ability to evaluate, select, and implement new technologies with a focus on cost, security, and scalability.
- Budgeting and cost‑control expertise for CAPEX/OPEX cycles.
- Vendor management and contract negotiation skills.
- Excellent communication, stakeholder engagement, and cross‑regional coordination.
- Proficiency in English; French knowledge is a plus.
**Required Education & Certifications**
- Master’s degree or equivalent in Computer Science, Information Technology, or related field.
- Minimum 5 years in a senior IT infrastructure or technical management role.
- ITIL Foundation (mandatory); PMP/PMI or equivalent project‑management certification (preferred).
- COBIT experience (desired).
- CISSP or equivalent cybersecurity certification (highly desirable).