Sterling Bridge Limited

About the Company

Based in the heart of Manchester, Sterling Bridge is recognised for delivering exceptional recruitment services across the UK, Europe, and the US. With in-depth industry knowledge and key market insights, we have access to the best active talent and maintain an extensive network of passive candidates. Our team is our greatest asset—each member is a recruitment professional dedicated to providing a seamless and highly personalized experience for both clients and candidates. We continuously invest in our people, enabling us to build a team of highly skilled and motivated recruiters. At Sterling Bridge, we operate on a contingency basis, offering flexible recruitment solutions for both permanent and contract positions. Whether it's filling entry-level roles or sourcing talent for senior leadership and board-level positions, we provide tailored staffing solutions across all industries, designed to meet the unique needs of each client.

Listed Jobs

Company Name

Sterling Bridge Limited

Job Title

IT Support Engineer

Job Description

**Job Title:** IT Support Engineer (1st Line) **Role Summary:** Provide frontline technical support for a cloud‑based FinTech environment, handling user incidents, diagnosing hardware/software/network issues, and escalating to second‑line teams as needed. Act as the primary point of contact for end‑users to ensure swift resolution and maintain service quality. **Expectations:** - Deliver timely, professional support in accordance with agreed SLAs. - Accurately log and track incidents, resolutions, and follow‑up actions. - Participate actively in the incident management process and collaborate with cross‑functional teams. **Key Responsibilities:** 1. Respond to incoming tickets and phone calls from end‑users. 2. Diagnose and resolve issues related to desktops, laptops, peripherals, and network connectivity. 3. Provide remote support using approved tools and scripts. 4. Escalate complex problems to 2nd‑line or infrastructure teams, ensuring clear hand‑off. 5. Maintain and update knowledge base articles and standard operating procedures. 6. Monitor and report on incident trends, providing feedback for process improvement. 7. Support basic cloud service operations, monitoring alerts, and basic configuration tasks. 8. Enforce security and compliance policies during troubleshooting activities. **Required Skills:** - Strong customer‑service orientation and communication skills. - Proven troubleshooting across Windows, macOS/Linux environments. - Basic networking knowledge (TCP/IP, VPN, Wi‑Fi, DHCP, DNS). - Experience with remote support tools (TeamViewer, Remote Desktop, etc.). - Familiarity with IT ticketing systems (ServiceNow, Jira Service Desk, etc.). - Ability to document steps clearly and maintain accurate records. - Problem‑solving mindset and ability to work independently and as part of a team. **Required Education & Certifications:** - Bachelor’s degree or equivalent in Computer Science, Information Technology, or related field. - Industry certifications preferred: CompTIA A+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, or equivalent.

Portsmouth, United kingdom

On site

25-12-2025