Sytner Group

About the Company

We are the UK’s largest dealership group representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special. To find out more about working for Sytner Group visit: careers.sytner.co.uk

Listed Jobs

Company Name

Sytner Group

Job Title

New Car Sales Executive

Job Description

**Job Title:** New Car Sales Executive **Role Summary:** Act as a key point of contact for customers purchasing new cars, delivering first-time, error-free service and supporting their journey to vehicle ownership through communication and relationship-building. **Expectations:** Candidates must have customer service or sales experience in a retail environment; a full and valid UK driving licence is beneficial. Must be available for flexible working patterns, including weekends. **Key Responsibilities:** - Communicate with customers to understand and address their car purchase needs. - Provide consistent, high-quality service to ensure customer satisfaction throughout the sales process. - Collaborate with the sales team to facilitate seamless customer experiences. **Required Skills:** - Strong interpersonal and communication skills for face-to-face customer engagement. - Passion for delivering exceptional customer service and problem-solving. - Ability to work collaboratively in a fast-paced sales environment. **Required Education & Certifications:** - Minimum of 1–2 years’ retail or customer service experience. - Full and valid UK driving licence (preferred).

Warwick, United kingdom

On site

12-03-2026

Company Name

Sytner Group

Job Title

BMW Workshop Controller

Job Description

Job title: Workshop Controller Role Summary: Lead the operation of a high‑volume prestige BMW workshop, ensuring efficient scheduling, quality repairs, and exceptional customer service. Coordinate with service technicians, parts teams, and retail staff to deliver “fixed first visit” outcomes for both workshop work and BMW breakdowns. Expectations: - Drive operational excellence in a busy workshop environment. - Maintain high standards of workmanship and customer satisfaction. - Demonstrate leadership, communication, and decision‑making skills in a fast‑paced setting. Key Responsibilities: - Oversee daily workshop activities, including job scheduling, resource allocation, and workflow optimisation. - Ensure all repairs meet quality and “fixed first visit” standards. - Coordinate parts ordering, inventory management, and vendor relationships. - Manage workshop staffing, performance, and training needs. - Liaise with retail staff and customers to provide transparent status updates and manage expectations. - Handle BMW breakdown cases, ensuring timely mobilisation and turnaround. - Analyse productivity metrics, implement continuous improvement initiatives, and report on workshop performance. Required Skills: - Proven experience as a workshop controller or equivalent in vehicle service environments. - Strong organisational and multitasking abilities. - Excellent communication and interpersonal skills. - Proficiency with workshop management software and Microsoft Office. - Ability to lead, motivate, and develop a team. - Focus on quality control, safety, and customer service. Required Education & Certifications: - Minimum of a high‑school diploma or equivalent; trade qualification in automotive mechanical or workshop supervision preferred. - Industry‑relevant certifications (e.g., ISO 9001, QA, or BMW‑specific training) are advantageous. ---

Sheffield, United kingdom

On site

14-03-2026

Company Name

Sytner Group

Job Title

Mercedes-Benz Service Advisor

Job Description

Job title Mercedes‑Benz Service Advisor Role Summary Provide high‑quality customer service as the primary liaison between vehicle owners and the workshop. Advise customers on servicing, maintenance, and Mercedes‑Benz products; coordinate appointment schedules and vehicle status; ensure timely completion of workshop tasks; and maintain strong customer relationships by keeping clients informed and satisfied throughout the service process. Expactations * Deliver consistent, customer‑centric service in a fast‑paced environment. * Maintain accurate, up‑to‑date records of all customer interactions and vehicle movements. * Communicate clearly with customers, technicians, and management regarding appointment planning, service progress, and vehicle readiness. * Meet or exceed set performance metrics for customer satisfaction, service volume, and profitability. Key Responsibilities * Receive and greet customers, recording service requirements and customer preferences. * Provide concise, accurate advice on required service items, recommended upgrades, and Mercedes‑Benz products. * Schedule and prioritize workshop appointments; manage the service queue to optimize workflow and turnaround times. * Liaise with technicians and workshop control to track vehicle status, progress, and completion of repairs or maintenance items. * Update customers regularly (in person, phone, or email) on the status and anticipated delivery of their vehicles. * Process service paperwork, ensure compliance with company policies and regulatory requirements. * Identify up‑sell and cross‑sell opportunities; document customer consent and finalize transaction details. * Address customer inquiries, complaints, and service follow‑up, aiming for resolution on the first call or visit. Required Skills * Strong communication and interpersonal skills with a customer‑first mindset. * Excellent organisational and administrative abilities; meticulous attention to detail. * Capability to multitask and manage competing priorities in a busy environment. * Proficiency with automotive customer service systems – experience with Kerridge (preferred but not mandatory). * Basic automotive knowledge and understanding of service processes. * Flexibility to work varied shift patterns, including weekends, to meet customer needs. Required Education & Certifications * Minimum of prior Service Advisor experience within the automotive industry. * No specific degree required; however, a high school diploma or equivalent is usually preferred. * In‑house training and Mercedes‑Benz manufacturer courses will be provided for skill development.

London, United kingdom

On site

14-03-2026

Company Name

Sytner Group

Job Title

BMW Retail Manager

Job Description

**Job Title:** Retail Manager – Finance & Insurance Department **Role Summary:** Lead the Finance & Insurance team to deliver high‑quality financial services to customers. Oversee all aspects of finance and insurance sales, develop and mentor the sales team, and ensure transparent, ethical customer interactions. Provide operational leadership to achieve performance targets and enhance customer satisfaction across flexible working patterns, including weekends. **Expectations:** - Demonstrate high achievement and strong commercial acumen. - Lead by example, raising performance standards and fostering a culture of continuous improvement. - Maintain integrity and fairness in all customer dealings, ensuring clear understanding of financial commitments. - Collaborate with cross‑functional teams to meet shared objectives and individual performance goals. **Key Responsibilities:** 1. Manage day‑to‑day operations of the Finance & Insurance department. 2. Process, review and finalize all customer finance and insurance applications. 3. Coach, train and motivate the sales team to exceed sales and performance targets. 4. Ensure compliance with financial regulations, company policies and ethical standards. 5. Analyse sales metrics, identify trends, and implement strategies to improve profitability. 6. Handle customer queries and resolve issues promptly, maintaining high service levels. 7. Collaborate with marketing and sales managers to align finance offerings with dealership objectives. 8. Maintain accurate records and produce regular reports on finance & insurance performance. **Required Skills:** - Proven experience in automotive or financial sales management. - Strong financial and commercial understanding. - Leadership and team‑development experience. - Excellent organisational, communication and interpersonal skills. - Ability to work flexible hours, including weekends. - Proficiency in sales management software and Microsoft Office. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Economics or a related field (preferred). - Relevant professional certification in sales, finance or automotive retail (e.g., Certified Automotive Sales Professional, Finance & Insurance advisor). ---

Solihull, United kingdom

On site

26-03-2026