- Company Name
- TEAL
- Job Title
- Solutions Engineer
- Job Description
-
**Job Title**
Solutions Engineer
**Role Summary**
Provide technical expertise to the sales team to secure business by demonstrating how eSIM and IoT connectivity solutions meet customer needs. Act as a subject‑matter expert and escalation point for complex technical issues, partnering with Account Executives and cross‑functional teams to drive revenue and product improvement.
**Expectations**
- Win technical approvals and close deals by bridging customer requirements with product capabilities.
- Escalate and resolve high‑impact technical problems, ensuring timely customer satisfaction.
- Deliver tailored demos, PoCs, and technical presentations to diverse audiences, including C‑level executives.
- Contribute customer‑centric feedback to product and engineering roadmaps.
**Key Responsibilities**
1. Partner with Account Executives to identify revenue opportunities and conduct technical discovery calls.
2. Design, document, and present solution architectures (diagrams, data flows, proposals) for eSIM and connectivity platforms.
3. Develop, deliver, and manage customer PoCs, ensuring successful evaluation and adoption.
4. Serve as Tier‑3 escalation resource for Technical Support; diagnose, replicate, and resolve complex platform issues.
5. Provide technical input for RFPs, RFIs, and security questionnaires.
6. Share field insights with Product and Engineering to influence roadmap decisions.
**Required Skills**
- 3–5+ years in a customer‑facing technical role (Solutions Engineering, Technical Account Management, etc.).
- Deep knowledge of cellular/mobility ecosystem: MNOs, MVNOs, 3GPP, GSMA standards (SGP.02, SGP.32).
- Practical expertise in eSIM architecture and provisioning flows.
- Hands‑on experience with REST APIs (bodybuilding demos, Postman troubleshooting, API explanations).
- Strong diagnostic and problem‑solving skills for multi‑layered technical issues.
- Ability to manage multi‑stakeholder PoCs and technical evaluations.
- Excellent communication and presentation skills; able to simplify complex concepts for business audiences.
**Preferred Qualifications**
- Experience in IoT/M2M industry (telematics, EV, smart metering, drones, logistics).
- Familiarity with MQTT, CoAP, LwM2M, and cloud IoT platforms (AWS IoT, Azure IoT Hub).
- Prior Tier‑3 escalation role within a technical support organization.
**Required Education & Certifications**
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field.
- Relevant certifications in cellular/IoT technologies (e.g., GSMA Associate, Cisco CCNA, AWS IoT certifications) are advantageous.