everience Italia

About the Company

Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?

Listed Jobs

Company Name

everience Italia

Job Title

Onsite Technician 1st / 2nd Level Support (m/w/d)

Job Description

**Job title** Onsite Technician 1st / 2nd Level Support **Role Summary** Provide first‑ and second‑level onsite technical support for Windows workstations, Microsoft 365, mobile devices (iPad, iPhone), and peripheral equipment. Manage hardware & software incident resolution, infrastructure changes, and inventory while delivering high‑quality customer service. **Expectations** Deliver timely, professional support, maintain up‑to‑date knowledge of workplace systems, process tickets per ITIL standards, and continuously improve tickets, procedures, and documentation. Communicate effectively in English (fluent) and Dutch (fluent); French is advantageous. **Key Responsibilities** - Troubleshoot and resolve hardware and software issues on desktops, laptops, mobiles, printers, scanners, and docking stations. - Install, replace, relocate, and remove infrastructure components. - Manage inventory: receive, prepare, install equipment and provide customer feedback. - Monitor production environment dashboards & KPIs; report findings. - Update and maintain documentation and support procedures. - Process incidents and requests via ITIL ticketing system. - Deliver excellent customer service and maintain professional communication. **Required Skills** - Proficiency in Windows OS, Office 2016/365, Microsoft Teams, mail and collaboration tools. - Basic iOS (iPhone, iPad) knowledge. - ITIL ticket handling experience. - Inventory and equipment management. - Dashboard monitoring and KPI reporting. - Strong analytical, listening, interpersonal, and team‑collaboration skills. - Self‑organized, independent, pragmatic, hands‑on. **Required Education & Certifications** - Minimum 3 years onsite support and customer care experience. - Technical background or equivalent practical experience. - ITIL Foundation certification (preferred).

Brussels, Belgium

On site

26-11-2025