Embark Student Corp.

2 Jobs

525 Employees

About the Company

We're Canada's education savings and planning company! At Embark we aim to give families and students across Canada the tools and advice they need to make the most out their post-secondary journeys and take hold of their future. Interested in helping children realize their full potential through a post-secondary education? Consider making a difference with us!

Listed Jobs

Company Name: Embark Student Corp.
Job Title: Trilingual Customer Success Specialist (Mandarin/Cantonese) (Parental Leave Replacement)
Job Description: **Job Title:** Trilingual Customer Success Specialist (Mandarin/Cantonese) **Role Summary:** Execute and enhance customer retention strategies for RESP accounts, leveraging bilingual Mandarin and Cantonese skills to build trust, maximize account value, and identify upsell opportunities within an inbound/outbound call center setting. **Expectations:** - Maintain or increase customer retention rates and revenue growth. - Deliver consistent, data‑driven follow‑ups and account reviews. - Operate independently while collaborating with product and sales teams. **Key Responsibilities:** - Engage clients at risk of cancellation or transfer, applying proven retention tactics. - Conduct regular check‑ins, account reviews, and grant maximization sessions. - Act as RESP subject‑matter expert, simplifying complex concepts for clients. - Identify upsell opportunities and coordinate cross‑sell activities. - Execute outbound loss‑prevention initiatives and balance‑build calls. - Manage cancellation processes when required. - Keep current with market conditions to propose effective solutions. - Assist team members and complete ad‑hoc duties as needed. **Required Skills:** - Bilingual proficiency in Mandarin & Cantonese. - Minimum 6 months experience in loyalty or retention roles. - Strong interpersonal, negotiation, and customer‑centric communication. - Financial literacy and ability to advise on RESP benefits. - Analytical mindset with attention to detail; adept at Excel and reporting. - Stress management, multitasking, and independent judgment. - Team collaboration and openness to continuous improvement. **Required Education & Certifications:** - Eligible for provincial licensing as a financial service provider; recognized by the RESP Dealers Association of Canada. - Must possess or be able to obtain the necessary licensing required for RESP advisory roles.

Mississauga, Canada

Hybrid

13-11-2025

Company Name: Embark Student Corp.
Job Title: Executive Assistant
Job Description: Job Title: Executive Assistant Role Summary: Provide high‑level administrative support to the CEO and executive leadership. Manage calendars, communications, meeting logistics, expense reporting, and confidential information. Leverage technology to streamline operations, coordinate corporate initiatives, and oversee event planning. Serve as Chair of the Equity, Diversity & Inclusion Committee and contribute to employee engagement efforts. Expactations: - Manage executive schedules and prioritize appointments. - Maintain confidentiality and professional judgment. - Adapt to changing priorities and deadlines. - Proactively identify process improvements. - Communicate clearly with internal and external stakeholders. Key Responsibilities: - Administer CEO’s emails, calendars, and correspondence, ensuring timely responses. - Prepare, edit, and distribute executive reports, presentations, charts, and meeting documents. - Coordinate all CEO and executive team meetings: schedule, agenda creation, material preparation, and minutes. - Prepare and verify expense reports in compliance with finance policies. - Identify and implement digital tools to improve workflow and data sharing. - Lead planning and execution of sales, marketing, and partnership events, including vendor negotiations and on‑site support. - Chair Equity, Diversity & Inclusion Committee and support Employee Engagement Committee initiatives. - Assist with annual corporate projects driven by the CEO and stakeholders. Required Skills: - Excellent organizational, analytical, and multitasking abilities. - Strong written and verbal communication; capable of interpreting policies. - Advanced proficiency with Microsoft Office Suite, Teams, OneDrive, and ability to learn Salesforce or similar platforms. - Initiative, independence, and flexibility to coordinate cross‑functional processes. - Ability to handle confidential information with discretion. - Collaborative mindset and adaptability in fast‑changing environments. - Bilingualism is an asset. Required Education & Certifications: - Minimum high school diploma (or equivalent) with 5+ years of executive‑level administrative experience. - University degree preferred. - No specific certifications required; relevant proficiency in corporate software suites.