- Company Name
- Norton Rose Fulbright
- Job Title
- Network Analyst
- Job Description
-
**Job Title**: Network Analyst
**Role Summary**
Diagnose, configure, and troubleshoot enterprise networking components, including SD‑WAN, LAN (Cisco Catalyst 9300/9500, Nexus 9K), WLAN, firewalls, VPNs, and cloud networking. Provide daily support for incidents and requests, contribute to infrastructure projects, maintain documentation, and ensure compliance with ITIL and security standards.
**Expectations**
- Resolve support tickets within SLA and follow up documentation accurately.
- Participate actively in project meetings, CABs, and cross‑functional collaboration.
- Maintain proactive monitoring and performance tuning of network devices.
- Adhere to architecture standards, security audits, and change‑management processes.
- Perform occasional work outside normal hours when required by service levels.
**Key Responsibilities**
- Diagnose and resolve network issues across SD‑WAN, LAN, WLAN, and security platforms.
- Configure advanced switching technologies: VLANs, PVLANs, L3‑switching, ACLs, STP/LST, IOS/CatOS/NX‑OS, Nexus vPC, VDC, FabricPath, FEX.
- Manage routing protocols: EIGRP, BGP, OSPF.
- Configure and support wireless networks (Aruba preferred) and NAC (ClearPass, TACACS+, RADIUS).
- Design and maintain cloud networking (Azure ExpressRoute, routing tables, VPN).
- Configure and troubleshoot enterprise firewalls (Checkpoint) covering NAT, security policies, traffic inspection.
- Develop and maintain network design documents, SOPs, knowledge‑base articles.
- Configure and interpret solarWinds SNMP/ICMP monitoring, dashboards, alert responses.
- Lead network governance, standardization, and operational excellence initiatives.
- Manage ITIL‑aligned incident, request, and change records in ServiceNow.
- Assist with major incident (P1) resolution and troubleshooting.
- Liaise with vendor management and solution purchasing when needed.
- Support Zscaler ZIA/ZPA implementations and troubleshooting.
**Required Skills**
- Strong grasp of TCP/IP, VPN, DMZ, SMTP, HTTP/HTTPS, SFTP, IPsec, SSL/TLS/SSH, LDAP, DNS.
- Proficiency with Cisco switching/routing, large‑scale VLAN architectures, and HA (VRRP, HSRP).
- Experience with Aruba wireless solutions, ClearPass, and NAC concepts.
- Knowledge of Microsoft Azure networking, ExpressRoute, and cloud VPNs.
- Firewalls: Checkpoint, VPNs, IDS/IPS, security policy configuration.
- Network monitoring: SolarWinds, Wireshark, SNMP, ICMP, dashboard creation.
- Configuration management platforms and scriptability.
- ITIL processes and ServiceNow incident/change management.
- Strong communication, documentation, and cross‑functional collaboration.
- Ability to analyze performance metrics and recommend optimization.
**Required Education & Certifications**
- Bachelor’s degree or diploma in Computer Science, Network Communications, or related field.
- 5–7 years of network analysis, operations, and vendor‑management experience.
- Relevant certifications: CCNA, CCNP, Network+, CCIE, or CISSP preferred.
- Experience with Zscaler (ZIA/ZPA) and HPE Aruba wireless recommended.
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