- Company Name
- CoreAi Consulting
- Job Title
- ServiceNow Engineer/Developer (IRM/GRC Domain)
- Job Description
-
**Job Title**
ServiceNow Engineer/Developer (IRM/GRC Domain)
**Role Summary**
Design, configure, and optimize ServiceNow Governance, Risk, and Compliance (GRC) solutions. Lead development of GRC modules—Policy & Compliance, Risk Management, Audit Management, Vendor Risk—while providing analytics, reporting, and process automation to support enterprise risk management and regulatory compliance.
**Expectations**
- Deliver end‑to‑end GRC implementations aligned with risk frameworks (ISO 31000, NIST, COSO) and compliance standards (SOX, GDPR, PCI‑DSS, HIPAA).
- Collaborate with stakeholders to translate risk requirements into technical specifications and functional solutions.
- Maintain consistent communication with business users, auditors, and technical teams throughout the project lifecycle.
**Key Responsibilities**
- **Stakeholder Collaboration** – Understand risk priorities, define mitigation plans, and translate insights into ServiceNow workflows.
- **GRC Implementation** – Design, configure, and deploy GRC modules (Policy & Compliance, Risk, Audit, Vendor Risk) including custom fields, UI policies, client scripts, business rules, and integrations.
- **Reporting & Analytics** – Build dashboards, reports, and KPIs; analyze data to surface trends, issues, and improvement opportunities.
- **Automation** – Create automated workflows, forms, and evidence‑collection mechanisms to streamline risk and compliance processes and support audits.
- **Vendor Risk Management** – Develop and maintain vendor risk assessment processes, ensuring alignment with contractual and regulatory requirements.
- **Process Improvement** – Continuously refine GRC tools and processes to enhance efficiency and effectiveness.
- **Testing & Support** – Lead User Acceptance Testing (UAT), troubleshoot production issues, and provide post‑go‑live support.
**Required Skills**
- 7+ years of ServiceNow development/configuration, with ≥2 years in GRC/IRM.
- Proficient in workflows, UI policies, client scripts, business rules, and integrations.
- Solid understanding of risk frameworks (ISO 31000, NIST, COSO) and compliance standards (SOX, GDPR, PCI‑DSS, HIPAA).
- Experience crafting dashboards, reports, and KPI analytics within ServiceNow.
- Strong stakeholder engagement and communication skills.
- Experience with UAT planning and execution.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent practical experience).
- ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) – GRC recommended.
- Knowledge of or certification in risk & compliance frameworks (e.g., ISO 31000, NIST, COSO) is a plus.