ComplyAdvantage

About the Company

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x more work with the same staff. ComplyAdvantage is headquartered in London and has global hubs in New York, Lisbon, Singapore, and Cluj-Napoca. It is backed by Balderton Capital, Index Ventures, Ontario Teachers’ Pension Plan, Goldman Sachs, and Andreessen Horowitz. Learn more about compliance re-engineered for the age of AI at complyadvantage.com.

Listed Jobs

Company Name

ComplyAdvantage

Job Title

Associate Customer Success Manager

Job Description

**Job title** Associate Customer Success Manager **Role Summary** Drive customer adoption, satisfaction, and revenue growth for a SaaS anti‑money‑laundering platform. Own end‑to‑end client relationships, from onboarding through renewal, while supplying product feedback and enabling upsell opportunities. **Expactations** - Achieve high customer satisfaction scores and low churn rates. - Deliver successful onboarding and implementation plans within agreed timelines. - Build and maintain long‑term client trust, acting as the main point of contact. - Generate cross‑sell/upsell revenue in partnership with sales/account management. - Provide actionable customer insights to shape product roadmaps. **Key Responsibilities** - Manage a portfolio of customers: onboarding, training, adoption, and ongoing support. - Create and execute implementation plans in collaboration with technology, compliance, and risk teams. - Proactively increase adoption, utilization, and renewal rates. - Resolve client queries and coordinate with internal teams for issue resolution. - Identify and pursue upsell/cross‑sell opportunities. - Drive new feature roll‑outs, including training and communication to clients and internal stakeholders. - Contribute to market development: develop collateral, refine product requirements, and support marketing initiatives. - Represent the voice of the customer internally, feeding feedback to product and engineering teams. **Required Skills** - Strong customer‑centric mindset with passion for advocacy. - Proactive, self‑directed problem solver with excellent execution. - Solid process‑management and multi‑deadline handling. - Relationship‑building and consensus‑seeking across cross‑functional teams. - Basic technical fluency (APIs, cloud platforms). - Experience in project management and startup environments preferred. **Required Education & Certifications** - Bachelor’s degree in business, communications, or related field. - Any relevant certifications in customer success, project management, or compliance are a plus.

London, United kingdom

Hybrid

17-11-2025