British Red Cross

About the Company

For over 150 years, the British Red Cross has been here for humanity. We believe everyone, everywhere, deserves to get the help they need in a crisis. The people we help can trust that we’re completely neutral, independent and impartial. Our supporters know that we help those most in need, and our staff and volunteers can see they’re a part of a unique movement which anyone is welcome to join.

Listed Jobs

Company Name

British Red Cross

Job Title

Salesforce Technical Architect

Job Description

**Job Title** Salesforce Technical Architect **Role Summary** Lead design and delivery of enterprise‑grade Salesforce solutions, ensuring alignment with business goals and governance standards. Act as the principal technical adviser to stakeholders, translating complex requirements into scalable, secure, and high‑performance implementations within an agile environment. **Expectations** - 3+ years in a Salesforce Technical Architect role or equivalent. - Proven delivery of multiple Salesforce projects using Scrum methodology. - Strong commercial acumen and capability to influence stakeholder decisions. - Excellent written and verbal communication across all levels. - Ability to manage competing priorities and deliver on schedule. **Key Responsibilities** - Architect end‑to‑end Salesforce solutions (Sales, Service, Non‑profit Cloud). - Define and enforce security, performance, and development governance. - Mentor and coach development teams; conduct peer‑review and knowledge sharing. - Develop design documentation, technical specifications, and migration plans. - Drive risk management, change control, and stakeholder engagement throughout project lifecycles. - Support user adoption initiatives and process improvements. **Required Skills** - Expertise in Salesforce architecture and configuration. - Deep knowledge of Salesforce Sales, Service, and Non‑profit Cloud. - Experience with data modeling, integration patterns, and API utilization. - Familiarity with security models (profiles, roles, permission sets, sharing rules). - Strong understanding of development practices (Apex, Lightning, Flow). - Agile Scrum experience (Scrum Master or Product Owner preferred). - Excellent communication, presentation, and influencing skills. - Proactive problem solving and risk mitigation. **Required Education & Certifications** - Salesforce Technical Architect certification (or equivalent). - Salesforce Platform Developer I & II, and Salesforce Admin certifications recommended. - Valid UK qualifications or equivalent international credentials acceptable.

England, United kingdom

Hybrid

02-12-2025

Company Name

British Red Cross

Job Title

Project Lead

Job Description

**Job Title** Project Lead **Role Summary** Lead and develop a cross‑functional team within the UK Resilience department to design, improve, and deliver services that support people in crisis. Translate strategic direction from the Head of Strategy & Performance into actionable product initiatives, embed agile practices in a non‑traditional product environment, and drive adoption of solutions that meet community needs. **Expectations** - Deliver tangible improvements to crisis‑support services within a fixed 12‑month contract. - Champion product innovation and agile transformation in an organization where these approaches are uncommon. - Manage team performance, facilitate collaboration, and maintain stakeholder engagement across operational, data, and tech functions. - Act as an advocate for the British Red Cross and the voluntary sector’s role in building resilience. **Key Responsibilities** - Lead the product team in defining, prioritising, and delivering service improvements. - Partner with senior leaders to identify high‑impact challenges and set product road‑maps aligned with organizational strategy. - Forge and maintain partnerships with external sector stakeholders, sharing insights and best practices. - Coordinate with data and technology teams to develop tools, metrics, and workflows that support product objectives. - Foster a user‑centric culture, ensuring that product decisions are grounded in community needs and evidence. - Champion adoption and impact measurement of new services across the organization. - Manage change initiatives and embed agile or product‑development methodologies across teams. **Required Skills** - Proven experience leading product or service teams to deliver measurable outcomes. - Strong user‑experience focus with the ability to balance community needs against organisational constraints. - Expertise in agile or other product development frameworks, particularly in environments where such practices are not the norm. - Excellent cross‑functional collaboration skills, working effectively with operational, data, and technology stakeholders. - Demonstrated ability to drive change, manage complexity, and influence senior leadership. - Strong communication, negotiation, and stakeholder‑management capabilities. **Required Education & Certifications** - Bachelor’s degree or equivalent experience in a relevant field (e.g., Public Policy, Social Sciences, Business, or Technology). - Professional certifications in product management or agile practices (e.g., Certified Scrum Product Owner, PMI-ACP) are highly desirable but not mandatory.

England, United kingdom

Hybrid

Senior

19-01-2026

Company Name

British Red Cross

Job Title

Fundraising Operations Internship

Job Description

**Job Title:** Fundraising Operations Intern **Role Summary:** Support the charity’s fundraising operations by processing donations, managing supporter inquiries, maintaining accurate donation records, and ensuring compliance with data protection, PCI, and Gift Aid regulations. Contribute to cross‑team projects, represent youth perspectives, and develop practical experience in the nonprofit sector. **Expectations:** - Demonstrate meticulous attention to detail and strong organisational skills. - Show genuine interest in fundraising and the charity sector. - Communicate confidently with a diverse range of stakeholders. - Proactively seek information and solve problems independently and collaboratively. - Uphold high standards of supporter experience and donor care. **Key Responsibilities:** - Open and process mail, cash, and cheque donations; code and record income. - Handle donation and payment queries via email, phone, and post. - Maintain an audit‑trail in the fundraising database; ensure data accuracy and reconciliations. - Ensure compliance with Data Protection, PCI standards, and HMRC Gift Aid rules. - Manage the supporter‑care inbox; triage calls, perform routine callbacks, and process phone donations. - Participate in projects across income processing, corporate partnerships, events, and mass‑marketing teams. - Represent youth‑informed perspectives in meetings, events, and communications using Microsoft 365 tools. **Required Skills:** - Strong written and verbal communication. - Basic proficiency with Microsoft Office (Word, Excel, Outlook) and Microsoft 365. - Customer‑service orientation and ability to handle confidential information. - Initiative, self‑motivation, and ability to work both independently and within a team. - Ability to engage with a wide variety of supporters and internal stakeholders. **Required Education & Certifications:** - Recent secondary or higher‑education experience (e.g., A‑levels, GCSEs, university studies, or equivalent). - Open to candidates aged 18‑25; no specific degree required. - Eligibility to work in the United Kingdom.

London, United kingdom

Hybrid

13-02-2026