- Company Name
- Markerstudy Group
- Job Title
- Service Now / Atlassian Product Owner
- Job Description
-
**Job title**: Service Now / Atlassian Product Owner
**Role Summary**
Own the strategic direction and day‑to‑day configuration of the organisation’s Jira, Confluence, and ServiceNow platforms. Translate business objectives into product vision, roadmap, and backlog while ensuring governance, data quality, and user adoption across the enterprise.
**Expectations**
- Deliver a vision and roadmap that aligns platform capabilities with organisational goals.
- Maximise value of backlog items through prioritisation, risk assessment, and trade‑off decisions.
- Achieve measurable improvement in platform adoption, data integrity, and service delivery efficiency.
- Maintain stability, performance, and licensing compliance of all platform components.
**Key Responsibilities**
- Define and maintain the product vision, strategy, and full roadmap for Atlassian and ServiceNow products.
- Own and prioritise Jira backlog; review change requests and coordinate delivery with administrators, engineers, and vendors.
- Conduct workshops, gather requirements, and translate them into scalable, governed solutions.
- Design and enforce standards for issue types, workflows, fields, naming conventions, and permissions.
- Provide expert guidance, training materials, and support for end‑users; maintain documentation and FAQs.
- Define KPIs, build dashboards, and produce reporting on adoption, value, and platform health.
- Lead UAT, ensuring configuration changes meet acceptance criteria and regulatory compliance.
- Manage platform stability, performance, integrations, and licensing; provide product requirements for infrastructure decisions.
**Required Skills**
- Atlassian certifications (ACP‑100, ACP‑120, ACP‑620) and substantial administration experience in medium‑to‑large organisations.
- Deep knowledge of Jira, Confluence, and ServiceNow configuration, workflows, permissions, dashboards, and automation.
- Strong stakeholder engagement, facilitation, and requirements‑gathering skills.
- Proficiency in Agile, Scrum, and Kanban frameworks; ITSM best practices.
- Experience with Atlassian Cloud migrations or large‑scale Jira implementations.
- Ability to balance team flexibility with enterprise governance.
- Preferred: scripting, REST API experience, and automation proficiency.
**Required Education & Certifications**
- Bachelor’s degree in Information Technology, Computer Science, Business, or equivalent.
- Atlassian certifications: ACP‑100, ACP‑120, ACP‑620 (or equivalent).