- Company Name
- ASFR - Association Action Sociale Finances Restauration
- Job Title
- Responsable de Service Informatique
- Job Description
-
Job Title: IT Service Manager
Role Summary
Lead and oversee the entire IT services function across a multi‑site organization, ensuring high availability, performance, and security of systems and networks. Drive IT infrastructure projects, manage vendor relationships, and develop a team of system and network administrators.
Expectations
- Minimum 5 years of progressive IT leadership experience in a multi‑site environment.
- Proven track record of managing technical teams and delivering infrastructure projects.
- Strong analytical, organizational, and communication skills.
- Ability to proactively identify and resolve technical issues and propose innovative improvements.
Key Responsibilities
- Administer and maintain servers, storage, LAN/WAN, VPN, firewalls, and virtualization (VMware).
- Ensure high availability and performance of IT systems and implement necessary security measures.
- Manage relationships with IT vendors and service providers.
- Plan, budget, and report on IT infrastructure projects (migrations, deployments, upgrades).
- Draft requirements and oversee procurement processes (tenders, RFPs).
- Lead, coach, and develop a team of system and network administrators; set objectives and coordinate site interventions.
- Stay current on industry trends and emerging technologies; recommend and implement improvements.
- Collaborate with internal stakeholders to gather requirements and provide tailored IT solutions.
Required Skills
- System administration (Windows, Linux, VMware).
- Network administration (LAN/WAN, VPN, firewalls, DHCP, Wi‑Fi, Directory services).
- Database administration and querying (Oracle, SQL Server, MySQL).
- IT security and risk management.
- Project management (planning, budgeting, reporting).
- Vendor management and contract negotiation.
- Strong written and oral communication.
- Analytical and problem‑solving abilities; proactive initiative.
Required Education & Certifications
- Master’s degree (Bac +5) in Computer Science, Information Technology, or related field.
- Relevant certifications (e.g., Microsoft Certified: Azure Fundamentals, Cisco CCNA/CCNP, VMware Certified Professional, or equivalent) preferred.