- Company Name
- DataStealth.io
- Job Title
- Director of Services
- Job Description
-
Job Title: Director of Services
Role Summary: Executive leader responsible for end‑to‑end delivery of professional services, managed services, and PMO functions for a data‑security platform. Drives project execution, service excellence, and financial performance while maintaining alignment with cybersecurity best practices and regulatory standards.
Expectations: • Own P&L for the Professional Services line, optimizing revenue and profitability. • Lead the development and continuous improvement of service offerings, methodologies, and best practices. • Ensure all projects complete on time, within budget, and to the highest quality standards. • Build and operate a scalable Managed Services division with clear SLAs and incident response processes. • Report on key performance indicators (billable hours, backlog, NPS, revenue).
Key Responsibilities
- Direct professional services delivery: implementation, integration, and advisory projects.
- Design, refine, and rollout service methodologies and processes.
- Manage the Managed Services division: onboarding, monitoring, performance tuning, SLAs, and incidents.
- Align service delivery with cybersecurity frameworks (SOC 2, ISO 27001, NIST, PCI‑DSS).
- Own planning, budgeting, forecasting, and financial reporting for services portfolio.
- Drive continuous improvement of deliverables, tooling, and automation.
- Mentor and lead a team of solution architects, engineers, and project managers.
Required Skills
- Deep technical expertise: DNS (A, AAAA, CNAME, MX, TXT, NS; DNSSEC), TCP/IP networking, TLS/SSL, load balancing (L4/L7; algorithms, sticky sessions), reverse proxy/web server architecture (Nginx, Apache).
- Cloud networking and CDN fundamentals across AWS, Azure, GCP; storage tech (S3, EBS, EFS, NFS).
- Infrastructure as Code (Terraform, Ansible) and scripting (Python, Bash).
- Web security: OWASP Top‑10, DDoS mitigation, WAF, bot & API security.
- Proven project and people management, strong communication, stakeholder alignment, and delivery excellence.
Required Education & Certifications
- Bachelor’s degree in Computer Science, IT, or related field; Master’s preferred.
- 10 + years of progressive experience in IT professional services or solutions architecture, with 5 + years in senior/leadership roles.
- Relevant certifications: AWS Solutions Architect – Professional, Azure Solutions Architect, or comparable cloud/ security credentials.