Smollan

www.smollan.com

1 Job

9,047 Employees

About the Company

We partner with brands and retailers to win where it counts, at the point of purchase. Through curiosity, care, and deep understanding, we build solutions together that drive growth for our clients and create opportunities for people.

Listed Jobs

Company Name: Smollan
Job Title: OPERATIONS MANAGER
Job Description: **Job Title:** Operations Manager **Role Summary:** Own end‑to‑end operational performance across national service delivery, ensuring each project meets organizational and client objectives. Lead and coordinate Field Managers and on‑site supervisors, driving efficiency, quality, and profitability in a consumer goods/FMCG environment. **Expectations:** - Deliver on key performance indicators (KPIs) for service delivery, customer satisfaction, and cost control. - Uphold compliance with internal standards and external regulations. - Foster a culture of continuous improvement and proactive problem solving. **Key Responsibilities:** - Manage daily operations of multiple regional projects, including planning, execution, and monitoring. - Coordinate with Field Managers and supervisors to allocate resources, resolve issues, and track progress. - Develop and implement operational procedures, process improvements, and quality controls. - Liaise with clients to understand requirements, manage expectations, and report on performance. - Prepare and present regular operational reports to executive management. - Ensure compliance with safety, legal, and contractual obligations. - Lead budget planning, cost tracking, and financial reporting for operations. - Mentor and develop staff capabilities through coaching and performance reviews. **Required Skills:** - Bilingual communication in French and English (written & verbal). - Strong business and project management acumen. - Analytical thinking and data‑driven decision making. - Advanced proficiency with business software (ERP, MS Office, analytics tools). - Proven problem‑solving, detail orientation, and proactive mindset. - Excellent stakeholder management and interpersonal skills. **Required Education & Certifications:** - Bachelor’s degree in Sales & Marketing, Business Administration, Commerce, or a related field. - Valid driver’s licence. - Minimum 3–5 years of managerial/supervisory experience in FMCG/PGC sales, project management, and client interaction. - Preferable certifications in project management (PMP, Prince2) or operations management.

Casablanca, Morocco

On site

16-10-2025