Permobil

www.permobil.com

1 Job

1,220 Employees

About the Company

Permobil founder Dr. Per Udden believed that helping individuals achieve the greatest level of independence is a basic human right and, for over 50 years, that has been the driving force behind our innovative assistive technology. We are passionate about understanding our users' needs and helping them live life to the fullest. We are a global leader in trusted healthcare solutions for power and manual wheelchairs, seating and positioning products, and power assist. Permobil is part of Patricia Industries, a subsidiary of Investor AB and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company's storied history and complete product line visit permobil.com. Permobil Group is owned by Investor AB and the global leader in Complex Rehab Technology. We are present in more than 17 countries with 1 600 employees and have an annual turnover of more than SEK 4 billion. Our major brands are Permobil, TiLite and ROHO, with more to come. We are continuously growing by entering new geographical markets and adding new technologies and products, to further support the community of people with disabilities.

Listed Jobs

Company Name: Permobil
Job Title: Technical Support Representative
Job Description: **Job Title:** Technical Support Representative **Role Summary:** Provide second-tier technical support for customers and stakeholders, resolving complex product issues and collaborating across departments to enhance product performance and user satisfaction. **Expectations:** Deliver expert troubleshooting, remote technical assistance, and feedback on product improvements while maintaining high service standards in a dynamic, international environment. **Key Responsibilities:** - Resolve technical issues remotely for customers, users, and internal stakeholders in French-speaking EMEA markets. - Collaborate with EMEA Technical Support team to optimize service delivery and product expertise. - Serve as secondary support for Service Technicians, Sales Representatives, and Customer Support. - Liaise with R&D and Customization & Adaptation teams for complex cases. - Schedule and execute online service resolutions (e.g., programming) with documentation and invoicing. - Conduct technical training sessions. - Participate in new product/feature testing and launch processes. - Analyze customer inquiry trends to identify product/process improvements. - Assist in complex warranty claim evaluations. **Required Skills:** - In-depth knowledge of mechanical/electrical engineering principles and spare parts. - Proficiency in Windows-based software (Excel, PowerPoint, Teams); D365 experience preferred. - Strong problem-solving, communication, and multitasking abilities. - Fluency in English and French; additional languages advantageous. - Experience in remote support preferred. **Required Education & Certifications:** High school diploma in technical field (e.g., engineering, mechanics). Higher engineering degree preferred. No certifications required.