Optima Recruitment

About the Company

We are an independent recruitment agency that operates on a highly consultative basis, tailored to suit your needs. Experts in placing Permanent, Contract and Temporary staff, we recruit from Trainee up to Management level. We pride ourselves on providing a personal and professional service to all our candidates and clients. So whether you are looking for a career move or you are recruiting your next employee, please contact us for more information on how we can help you! Optima is an accredited member of the (Recruitment and Employment Confederation) meaning we adhere to the highest recruitment standards and codes of practice.

Listed Jobs

Company Name

Optima Recruitment

Job Title

Technical Support Analyst (Trainee)

Job Description

**Job Title:** Technical Support Analyst – Trainee **Role Summary:** Entry‑level technical support position for recent graduates or equivalent candidates. Provides first‑line assistance to customers and suppliers, resolves issues, supports operations, and participates in testing and reporting while receiving structured training and potential hybrid work after the onboarding period. **Expactations:** - Deliver prompt, accurate support to customers via phone, email, and in‑person. - Build and maintain strong customer relationships. - Manage and track support tickets through to resolution. - Contribute to project feedback and testing activities. - Continuously develop technical knowledge through training. **Key Responsibilities:** - Monitor and update the status of support issues with customers and suppliers. - Resolve queries immediately or coordinate escalation to achieve resolution. - Communicate solutions clearly across multiple channels. - Produce regular reports for customers and internal teams. - Assist the Operations Manager with day‑to‑day support tasks. - Collect, collate, and analyse customer feedback for project improvement. - Participate in testing activities and coordinate test plans. - Complete required training to maintain high competency levels. **Required Skills:** - Strong attention to detail and accuracy. - Excellent written and verbal communication; interpersonal skills. - Ability to work both independently and collaboratively. - Proactive, enthusiastic, and self‑motivated attitude. - Effective time‑management and task‑prioritisation. - Proficiency with Microsoft Office (Excel, Word, PowerPoint). **Required Education & Certifications:** - Bachelor’s degree (or equivalent level of education). - No specific certifications required; willingness to obtain relevant technical certifications during training is advantageous.

Fetcham, United kingdom

On site

Fresher

22-10-2025