IMMOBILIERE3F

About the Company

Vouloir améliorer le logement et le faire. Filiale d'Action Logement Immobilier, 3F gère plus de 305 000 logements sociaux, foyers d'hébergements et commerces sur l’ensemble de la France. Au quotidien, nos 4 700 collaborateurs et collaboratrices œuvrent pour construire et gérer des logements sociaux. Depuis la construction de logements, la gestion du patrimoine et l'entretien des résidences, en passant par le renouvellement urbain, le développement territorial et la vente de logements, nous agissons au plus près des préoccupations des territoires. Choisir 3F, c’est choisir un projet professionnel valorisant où votre expérience s’enrichira au contact de celle des autres. C’est aussi privilégier un métier qui fait sens, dans un secteur utile et une entreprise engagée.

Listed Jobs

Company Name

IMMOBILIERE3F

Job Title

Chargé accompagnement social F/H

Job Description

**Job Title** Social Support Officer (F/M) **Role Summary** Provide personalized social support to families facing housing‑related social or economic challenges, ensuring their access to and retention in social housing. Act as a liaison between residents and internal teams, coordinate assessment tools, monitor evolving social programmes, and cultivate external partnerships with social services and associations. **Expectations** - Deliver evidence‑based advice and solutions to residents. - Maintain high levels of confidentiality, empathy, and patience. - Operate autonomously with strong organisational and time‑management skills. - Maintain regulatory compliance and keep internal stakeholders informed. **Key Responsibilities** - Conduct sliding‑scale rent assessments, socioeconomic evaluations, and eligibility reviews. - Facilitate access to Social Housing Aid (FSL) and support ongoing residency. - Design, implement, and update specific procedural tools for case management. - Monitor new national and regional social housing policies and integrate them into practice. - Foster collaborations with external partners (social services, NGOs, community organisations). - Advise internal teams (client development, property management, recovery, habitat) on resident needs. - Produce clear, concise reports and documentation in compliance with company standards. **Required Skills** - Strong interpersonal and communication abilities. - Empathy, active listening, and patience. - Self‑direction, organisation, and proactive follow‑through. - Advanced proficiency in Office suite (ideally Ulis NG). - Excellent written French; English is a plus. **Required Education & Certifications** - Diploma of Economic and Social Family Advisor (DE in Conseiller en économie sociale et familiale). - Demonstrable experience in a similar role (apprenticeship, internship, or full‑time) within social housing preferred.

St.-germain-en-laye, France

Hybrid

26-11-2025

Company Name

IMMOBILIERE3F

Job Title

Chargé relation clientele F/H

Job Description

**Job Title:** Customer Relations Officer (M/F) **Role Summary:** Manage tenant interactions by handling inbound and outbound calls and emails, ensuring accurate understanding of requests, providing information, and performing related administrative tasks. Support service quality through surveys and mentor new advisors. **Expectations:** - Deliver courteous, clear, and efficient communication with tenants. - Maintain accurate records in the CRM system. - Follow established procedures for request handling and escalation. - Contribute to continuous improvement of service quality. - Assist in onboarding and coaching of new team members. **Key Responsibilities:** - Analyze and clarify tenant inquiries, determine appropriate handling method. - Provide information, explanations, and resolve issues via phone and email. - Execute administrative actions such as payment plan setup and certificate issuance. - Document all interactions and actions in the contact management tool. - Conduct outbound calls for satisfaction surveys and data collection. - Tutor and support integration of newly hired advisors. **Required Skills:** - Proven experience in customer service or call‑center environment (minimum 1 year). - Strong verbal and written communication skills in French; English proficiency a plus. - Excellent listening, empathy, and problem‑solving abilities. - High level of organization, attention to detail, and rigor. - Ability to work independently and as part of a team. - Proficiency with CRM or contact‑management software. **Required Education & Certifications:** - Secondary education (Baccalauréat or equivalent) required; higher education in business, communications, or related field preferred. - No specific certifications required; training provided on‑the‑job.

Paris, France

Hybrid

09-01-2026

Company Name

IMMOBILIERE3F

Job Title

Assistant technique F/H

Job Description

**Job title:** Assistant Technique (M/F) **Role Summary:** Provide administrative and operational support to two technical project managers within the heating, hot-water, and ventilation sector, managing databases, coordinating project activities, and ensuring efficient execution of construction and maintenance operations. **Expectations:** - Work collaboratively in a team of three, supporting project managers on their portfolios. - Maintain rigorous organization, accuracy, and responsiveness. - Adhere to procedures and quality standards in a fast‑paced environment. **Key Responsibilities:** - Maintain and update sector-specific databases; provide timely data support to project managers. - Assist with scheduling, coordination, and monitoring of construction and maintenance works. - Track progress, identify risks, and report status to stakeholders. - Facilitate communication between on‑site teams, suppliers, and project leads. - Support cross‑functional initiatives and ensure compliance with contractual and regulatory requirements. - Contribute to the continuous improvement of project management processes. **Required Skills:** - Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook). - Knowledge of project management principles in construction or technical equipment. - Experience in procurement, project control, or construction project coordination. - Strong organizational abilities, attention to detail, and time‑management skills. - Ability to work independently and in a team, with high responsiveness. - Good written and verbal communication skills. **Required Education & Certifications:** - BTS or equivalent in assistant management, business management, real estate, or related field. - Relevant certifications in project management or technical operations are advantageous.

Paris, France

Hybrid

11-02-2026