Crédit Agricole d'Ille-et-Vilaine

About the Company

Première banque du département, le Crédit Agricole d'Ille-et-Vilaine figure parmi l'un des principaux recruteurs bretiliens. Avec plus de 530 000 clients, il exerce son activité de banquier au service de l'économie réelle depuis plus de 120 ans. Données clés : - Un effectif de près de 1 500 salariés - 119 agences en Ille-et-Vilaine - Plus de 322 000 sociétaires Notre site : http://www.ca-illeetvilaine.fr/ Recrutement en Bretagne : http://www.ca-bretagne-recrute.fr/

Listed Jobs

Company Name

Crédit Agricole d'Ille-et-Vilaine

Job Title

Conseiller anti-fraude H/F

Job Description

Job Title: Fraud Prevention Advisor (M/F) Role Summary Provide first‑line support for clients who suspect fraud or dispute unauthorized transactions. Investigate fraud cases, handle alerts and complaints, and design preventive actions. Assist the fraud network and collaborate on client relationship development. Expectations - Deliver high‑quality client service with accuracy and autonomy. - Demonstrate initiative in improving team processes and sharing best practices. - Aim toward future roles in client management or relationship animation. Key Responsibilities - Receive and guide clients via remote tools when reporting suspected fraud or paying disputes. - Process fraud dossiers, alerts, and claims; propose corrective and preventative measures. - Identify recurring causes and recommend systemic improvements. - Support the internal fraud network during operational incidents. - Foster client engagement by proposing products addressing fraud and cyber‑security risks. - Share and disseminate best practices; optimize overall team activities. Required Skills - Minimum 2‑year banking sector experience. - Strong customer‑service orientation; rigorous and self‑directed. - Analytical mindset for fraud investigations. - Excellent communication and remote‑support skills. - Ability to collaborate cross‑functionally and initiate process improvements. Required Education & Certifications - BAC +2 minimum (e.g., BTS, DUT, or equivalent). - Valid French work authorization. ---

Saint-jacques-de-la-lande, France

On site

08-10-2025