Lucy Electric

About the Company

Lucy Electric is a leader in secondary power distribution solutions with over 100 years' industry experience. Specialising in high-performance medium voltage switchgear for utility, industrial and commercial applications, we enable the safe and reliable distribution of energy to homes and businesses worldwide. Our products are at the cutting edge of medium voltage design and innovation, providing switching, protection and distributed automation solutions with reliability, safety and value built-in as standard. Based in Thame, Oxfordshire, UK, Lucy Electric also has offices in Saudi Arabia, United Arab Emirates, South Africa, Brazil, India and Malaysia, with manufacturing facilities in the UK, United Arab Emirates, Saudi Arabia and India. Through associations with industrial partners and contractors, we have established an international reputation network in over 50 countries.

Listed Jobs

Company Name

Lucy Electric

Job Title

Global IT End-User Support Specialist

Job Description

**Job Title:** Global IT End-User Support Specialist **Role Summary:** Deliver on-site and remote IT support to end-users, focusing on hardware, software, and EUC services. Collaborate globally to resolve technical issues, optimize user experience, and ensure business continuity. Prioritize VIP support, manage IT assets, and drive process improvements for enhanced operational efficiency. **Expectations:** - Resolve hardware/software incidents and service requests within SLAs. - Support users directly on-site while coordinating with global IT teams. - Maintain high user satisfaction through proactive problem-solving and timely resolutions. - Adhere to ITSM processes and ensure compliance with health/safety standards. **Key Responsibilities:** - Troubleshoot Microsoft 365, Windows OS, PCs, mobile devices, and printers. - Manage device deployment, relocations, and lifecycle of IT assets (purchase, audit, disposal). - Collaborate with vendors for hardware maintenance and inspections. - Create/update technical documentation (knowledge base, user guides). - Package and deploy applications via Intune; manage licenses in asset systems. - Implement improvements to streamline workflows and support digital transformation. - Partner with stakeholders to align IT solutions with business needs. **Required Skills:** - Technical proficiency in Active Directory, Azure AD, Exchange, and Microsoft 365. - Experience with ITSM tools (e.g., ServiceNow). - Hardware/software troubleshooting and performance optimization. - Strong communication and user training capabilities. - Multitasking, prioritization, and organizational skills in dynamic environments. - Team collaboration and customer-centric mindset. **Required Education & Certifications:** - Bachelor’s degree in IT-related field. - 3+ years in IT End-User Support/Desktop Services. - ITIL3/ITIL4 certification (or 2+ years relevant experience).

Thame, United kingdom

On site

Junior

18-09-2025