Forcepoint

About the Company

Forcepoint simplifies security for global businesses and governments. The company's Data Security Everywhere architecture makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.

Listed Jobs

Company Name

Forcepoint

Job Title

Customer Success Account Manager - Nordics

Job Description

**Job Title** Customer Success Account Manager – Nordics **Role Summary** Drive post‑sales success for a portfolio of Nordics customers by ensuring adoption, value realization, and renewal of Forcepoint’s cloud‑native cybersecurity platform. Serve as a trusted advisor, coordinate cross‑functional teams, and expand account footprint. **Expectations** - Own end‑to‑end customer lifecycle from signing to renewal. - Achieve renewal and expansion targets while maintaining high customer health scores. - Communicate fluently in English and at least one Nordic language (Swedish, Danish, Norwegian, Finnish, or Icelandic). **Key Responsibilities** - Manage a diverse account portfolio; develop success/action plans for at‑risk customers. - Conduct regular business reviews, executive/technical presentations, and quarterly forecast updates. - Coordinate onboarding, professional services, technical support, and partners to deliver agreed outcomes. - Monitor usage, health metrics, and KPIs in Salesforce/Gainsight; drive corrective actions. - Negotiate contract renewals and identify expansion opportunities; own the closing process. - Build and sustain relationships with executive and technical stakeholders across accounts. - Analyze data to improve customer experience and uncover upsell potential. **Required Skills** - Strong relationship‑building and consultative selling abilities. - Proven experience managing SaaS/technology accounts through renewal and expansion cycles. - Excellent verbal and written communication; presentation skills to senior executives. - Ability to interpret technical product information and articulate business value. - Proficiency with CRM and customer success tools (e.g., Salesforce, Gainsight). - Analytical mindset for health score tracking and data‑driven decision making. - High attention to detail, process orientation, and cross‑functional collaboration. - Fluency in English and any Nordic language; additional languages a plus. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Information Technology, or related field (or equivalent experience). - Relevant certifications (e.g., Customer Success, SaaS, IT security) are advantageous but not mandatory.

Reading, United kingdom

On site

18-09-2025