Warner Hotels

About the Company

Warner Hotels delivers exceptional short breaks exclusively for adults across our 16 hand-picked properties nestled in some of the UK's most breathtaking country and coastal locations. From talented chefs serving up delicious dishes, to spa therapists creating moments of calm and entertainers lighting up our stages - it takes a truly passionate team to craft the kind of experiences our guests return for, time and time again. Behind the scenes, we're powered by brilliant people across our hotels and support teams - from guest experience and housekeeping, to marketing, finance and everything in between. It's this spirit of togetherness, warmth and joy that makes Warner Hotels a special place to work. We're big on development, too. Whether you're looking to build your skills, grow into a new role, or discover a fresh start in hospitality, we'll support you every step of the way with learning opportunities, training and career pathways tailored to you. Ready to bring your personality, passion and purpose to Warner Hotels? Explore opportunities today at jobs.warnerhotels.co.uk or speak to your local hotel.

Listed Jobs

Company Name

Warner Hotels

Job Title

Digital Learning Content Designer (FTC)

Job Description

Job Title: Digital Learning Content Designer (FTC) Role Summary: Design engaging, accessible digital learning content to support onboarding, job skills development, and leadership growth across hospitality teams. Collaborate with L&D partners to create blended learning solutions aligned with business and brand strategies. Expactations: Deliver high-quality, pedagogically sound digital learning modules; maintain content currency and alignment with business needs; analyze feedback to improve learner experiences. Key Responsibilities: - Design e-learning modules, videos, infographics, and interactive content using instructional design principles and storytelling. - Translate technical/complex information into clear, learner-friendly formats for diverse audiences. - Develop pre-work and post-session reinforcement materials to support blended learning journeys. - Utilize tools like Elucidat, Articulate, Canva, and Adobe Creative Suite for content creation. - Maintain mobile-friendly, accessible digital learning assets aligned with brand guidelines. - Collaborate with L&D partners, SMEs, and operational teams to co-create solutions. - Manage LMS content with Talent Partner, ensuring structured learning pathways. Required Skills: - Digital learning design and adult education theory. - Proficiency in LMS management and instructional design tools (Elucidat, Articulate Storyline, Rise). - Inclusive design practices and brand-compliant content creation. - Project management skills for simultaneous learning projects. - Data analysis and learner feedback interpretation. - Creativity in problem-solving and attention to detail. - Strategic alignment with business operations (HR, compliance, service delivery). Required Education & Certifications: - Demonstrable experience in corporate/hospitality digital learning design. - Experience co-developing learning solutions with L&D teams across multiple sites. - Formal instruction in instructional design or related fields (preferred). - Familiarity with videography/storyboarding (advantageous). - Working knowledge of external learning trends and platforms for innovation.

Hemel hempstead, United kingdom

On site

Fresher

18-10-2025

Company Name

Warner Hotels

Job Title

Reception Manager

Job Description

Job title: Reception Manager Role Summary: Oversee the front‑desk operation to deliver a seamless guest experience from arrival to departure, leading a high‑performance, diverse team in a busy, customer‑focused environment. Expactations: - Deliver a consistent, high‑quality customer journey that meets or exceeds brand standards. - Coach and develop team members, fostering a culture of continuous improvement and professionalism. - Manage operational costs within budget and drive cost‑effective staffing and service models. - Respond swiftly and empathetically to guest concerns, turning feedback into actionable improvements. - Adapt swiftly to fluctuating demand, ensuring service quality during peak periods. Key Responsibilities: - Lead, motivate, and coach Reception Team Leaders and front‑desk staff. - Coordinate with Head of Facilities and other departments to ensure smooth daily operations. - Monitor and analyze guest feedback, using insights to enhance service delivery. - Manage staffing schedules, budgets and resource allocation. - Ensure compliance with health, safety and hygiene standards. - Escalate and resolve guest issues, meeting established response time targets. - Implement and maintain operational procedures and standards. Required Skills: - Proven leadership experience in a large, customer‑facing hospitality team. - Strong communication and interpersonal skills, able to articulate ideas clearly. - Excellent problem‑solving, decision‑making and multi‑tasking abilities. - Ability to work under pressure and adapt quickly to changing priorities. - Financial acumen – record of managing budgets and controlling costs. - Coaching and development mindset with a track record of improving team performance. Required Education & Certifications: - Minimum of a bachelor’s degree in Hospitality Management, Business Administration or related field, or equivalent experience. - Hospitality industry qualifications (e.g., AHDB Level 4, Level 5) preferred. - First Aid and relevant health & safety certifications a plus.

Egham, United kingdom

On site

18-10-2025

Company Name

Warner Hotels

Job Title

CRM Manager

Job Description

**Job Title** CRM Manager **Role Summary** Strategically lead the development, execution, and optimization of the CRM programme to enhance revenue, guest engagement, retention, and lifetime value. Manage multi‑channel personalized campaigns using Bloomreach, coordinate data‑driven insights, and integrate CRM activities across marketing, loyalty and broader guest journey functions. **Expectations** - Deliver a year‑long CRM plan aligned to business objectives. - Own segmentation, personalisation, and journey design in Bloomreach. - Drive test‑and‑learn initiatives, set KPIs, report results, and feed learnings into future planning. - Ensure cross‑functional coordination and stakeholder approval of CRM strategies. - Manage supplier relationships, governance, and regulatory compliance. **Key Responsibilities** - Lead and own the annual CRM strategy, shaping segmented, insight‑led campaigns across email, direct mail, SMS, and WhatsApp. - Embed CRM best practices into planning and creative, guaranteeing relevance and brand consistency. - Define and maintain Bloomreach templates, toolkits, and automation frameworks. - Set the test‑and‑learn agenda, identify hypotheses, prioritize experiments, and collaborate with analytics for performance and segmentation insights. - Monitor industry benchmarks and competitor activity to drive innovation. - Own Bloomreach platform utilisation, explore new functionality, and guide automation and personalization initiatives. - Define KPIs linked to retention, frequency, and revenue uplift; translate performance into actionable insights for senior leadership. - Champion CRM’s role in the end‑to‑end guest journey, integrating with loyalty and broader marketing plans. - Manage and mentor the CRM Executive and collaborate with the CRM & Loyalty Analyst. - Oversee supplier relationships, ensuring value, governance, and compliance. - Stay ahead of CRM trends, channels, and technologies; introduce testing opportunities. **Required Skills** - Proven experience managing CRM programmes in a consumer/hospitality context. - Hands‑on expertise with Bloomreach (segmenting, journey design, template creation, reporting). - Strong analytical ability, comfortable with data, segmentation, lifecycle optimisation, and campaign performance tracking. - Ability to develop and execute multi‑channel strategy, ensuring consistent message delivery. - Excellent stakeholder communication, negotiation, and collaboration across functions. - Strategic planner, detail‑oriented, and capable of managing multiple concurrent initiatives. - Commercial savvy with a guest‑centric mindset and passion for enhancing learner‑centric CRM experiences. - Governance and compliance awareness regarding data privacy regulations. **Required Education & Certifications** - Bachelor’s degree in Marketing, Business, Hospitality Management, or related field. - CRM, customer data platform, or data analytics certification preferred (e.g., Bloomreach, HubSpot, or similar).

Hemel hempstead, United kingdom

On site

13-11-2025